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About the Role

The Retail Supervisor partners with store leadership to guide the front-line part-time retail team in daily operations, coaching, and game day execution. This role includes full Manager on Duty responsibilities and operates on a full-time schedule with varied hours. The supervisor will drive business and fan impact through BOLD leadership and execution excellence, utilizing data, automation, and AI-enabled insights.

Responsibilities

Partner with store Leadership on key business decisions, including revenue targets, per cap, and units per transaction (UPT), providing recommendations grounded in observed operational data.
Communicate expectations clearly for assignments and projects to the part-time retail team, ensuring alignment across Retail Associates and Retail Leads.
Provide hands-on training and ongoing assistance to Retail Associates and Retail Leads, building a confident and capable front-line team.
Coach part-time team members based on observed job performance and operational excellence standards, modeling Fanatics Values in every interaction.
Ensure Retail Associates deliver an exemplary fan experience on every interaction, with particular focus on game day and event environments.
Execute consistent daily operations that directly support sales results and a seamless shopping experience for every fan.
Perform Manager on Duty responsibilities that maintain store standards and keep the fan experience running smoothly across all venue conditions.
Support back-of-house operations and stockroom organization to ensure product availability never becomes a barrier to fan satisfaction.
Demonstrate proficiency in Fanatics and retail operation systems — including POS, OpSuite, My Playbook, Service Now, and OKTA — and identify opportunities to apply these tools more effectively.
Anticipate operational challenges before they escalate, acting decisively to resolve problems on the floor, in the back of house, and during high-volume game day scenarios.
Make data-informed recommendations to the Leadership team on revenue targets, per cap, and UPT, contributing to continuous store performance improvement.
Adapt quickly to changing event conditions, venue environments, and staffing needs, bringing a solutions-first mindset to every shift.
Drive sales results through consistent, disciplined execution of daily operational standards across every shift, including nights, weekends, and extended game day hours.
Hold the part-time retail team accountable to operational excellence expectations while maintaining a positive, high-energy store culture.
Model Fanatics Values on the floor, setting the behavioral standard that Retail Associates and Retail Leads are expected to follow.
Maintain readiness for variable weather conditions and physical demands inherent to venue-based retail, ensuring operations continue without disruption regardless of environment.
Apply AI and technology to improve efficiency, quality, and outcomes.
Use data and digital tools to inform decisions and enhance performance.
Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
Contribute to a culture of innovation and continuous improvement.

Requirements

Minimum of two years of experience working in retail or sales, with prior leadership experience strongly preferred.
Demonstrated ability to coach and develop front-line team members based on observed performance and operational expectations.
Proficiency in retail operation systems including POS, OpSuite, My Playbook, Service Now, and OKTA, or the ability to learn these systems quickly.
Strong interpersonal skills with the ability to build partnerships, work effectively across all levels of management, and lead a part-time team with confidence.
Ability to anticipate problems, act decisively under pressure, and maintain operational standards during high-volume game day and event scenarios.
Fun, outgoing, confident, and professional demeanor with a genuine passion for delivering exceptional fan experiences.
Ability to regularly sit, stand, reach, bend, and move throughout the facility; must be able to lift and carry up to 30 lbs.
Must be comfortable working in various outdoor weather conditions when assigned to a venue-based location.
Must be a minimum of 18 years of age.

Skills

POS systems
OpSuite
My Playbook
Service Now
OKTA
Data analysis
AI and technology application
Digital tools
Interpersonal skills
Leadership
Coaching
Problem-solving
Adaptability

Location

West Point, NY

Work Type

On-site
Full-time

Experience Level

Minimum of two years of experience working in retail or sales
Prior leadership experience strongly preferred

Education Level

No formal educational credential is specified for this role.

Salary/Compensations

$21.68—$26.44 USD

Benefits

For information about our benefits, please visit https://benefitsatfanatics.com/

About the Company

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide.
With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: Build Championship Teams, Obsessed with Fans, Limitless Entrepreneurial Spirit, Determined and Relentless Mindset.

Equal Opportunity

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