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About the Role
Responsible for researching, developing, and updating products and services in support of the Business Services department, while providing technical assistance and product support to clients.
Responsibilities
- Develop, perform, support, and maintain products and services of the Cash Management Services department.
- Provide technical assistance and product support to Business clients.
- Respond to and complete support requests submitted by bank employees and external clients in a timely manner.
- Assist in the completion of requests for services.
- Solicit new business from existing and prospective clients.
- Make business development calls and maintain ongoing business relationships with existing clients for prospective cross-selling opportunities.
- Make presentations of business services/products to various individuals or groups.
- Cross-sell business services/products.
- Arrange meetings with other company personnel as appropriate.
- Maintain specialized knowledge of NACHA rules as they apply to Business Clients that originate ACH transactions.
- Audit ACH Originating and Remote Deposit Capture business clients to determine rule compliance.
- Complete all daily/assigned work efficiently, timely, and accurately.
- Protect the privacy of internal confidential information and ensure all procedures are being followed to safeguard any client non-public information.
- Conform to General Performance Expectations as identified for all employees.
Requirements
- Minimum of two years’ experience and/or formal training in a related position.
- Proficient interpersonal skills, sales and communication skills in dealing with clients and all levels of management.
- Proficient problem-solving and analytical skills.
- Demonstrated proficiency in Microsoft Word, Excel, and PowerPoint, computer software, and operating systems.
- Ability to travel.
- Valid Driver’s License required.
Skills
- Interpersonal skills
- Sales skills
- Communication skills
- Problem-solving skills
- Analytical skills
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Microsoft PowerPoint proficiency
- Computer software proficiency
- Operating systems proficiency
Location
- 14-county footprint
Work Type
- Full-time
Experience Level
- Minimum of two years’ experience
Education Level
- Associates Degree in Business preferred
- Specialized training in company products preferred
Salary/Compensations
- $20 to $31 hourly
Benefits
- Profit Sharing/401K Plan
- Health, Dental & Vision Insurance
- Tuition Reimbursement
- Paid time off
- Employee Assistance Program
About the Company
- Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential.
- As a proud community bank, we believe in giving back to the neighborhoods we serve.
- Supporting local events and organizations across our 14-county footprint isn’t just something we do, it’s who we are.
Equal Opportunity
- EEO/AA Including Veterans and Disabled