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About the Role

Havenly is seeking a Manager, Fulfillment & Inventory Operations to own end-to-end fulfillment and inventory operations for Havenly's Owned & Operated (O&O) brands. This role is for an analytically sharp, tech-forward operator who wants broad ownership and will focus on making operations faster, smarter, and more resilient through automation and process improvement.

Responsibilities

• Own fulfillment execution for O&O brands, ensuring accurate and timely order processing through 3PL partners.
• Maintain inventory accuracy across NetSuite, 3PL WMS systems, and internal tools; build monitoring to catch discrepancies.
• Define and hold SLAs from PO placement through inventory availability, returns processing, and order shipment.
• Own end-to-end returns operations from inbound receipt and condition triage through disposition routing, vendor credits, and recommerce/resale channel execution.
• Serve as the escalation point for inventory and fulfillment exceptions.
• Manage 3PL operational performance with a data-first lens, tracking trends, identifying root causes, and driving accountability.
• Own domestic carrier relationships and performance, holding vendors to shared service and cost expectations.
• Partner with Planning and Finance on inventory reconciliation, audits, and operational inputs to forecasting.
• Define and support Transfer Order protocols and required inventory flows for store and showroom locations.
• Align with the QC Specialist on inbound inspection standards, disposition criteria, and exception escalation protocols.
• Own functional costs and manage the operating P&L for fulfillment and inventory ops.
• Coordinate closely with the offshore operations team and global logistics function to ensure aligned execution across time zones and geographies.
• Partner with data engineering and analytics to design and maintain scalable reporting pipelines, operational dashboards, and real-time alerting.
• Use AI tools, scripting, and workflow automation to streamline exception handling, reporting, and SOP creation.
• Take automation priorities from operations leadership and carry them from idea to working process.
• Proactively identify manual or error-prone workflows and propose and execute automations.
• Document and systematize operational processes, turning one-off fixes into repeatable, auditable playbooks.
• Train partners and stakeholders on new processes and hold them accountable.

Requirements

• Experience in operations, supply chain, logistics, e-commerce, or a related field.
• Analytically wired; able to pull, manipulate, and interpret data.
• Comfortable using AI and automation tools to improve work processes.
• Naturally curious and excited by the overlap of operations and engineering.
• Builders, not just maintainers; compelled to fix inefficiency structurally.
• Take initiative without being asked.
• Confident, persuasive communicators able to translate between operational realities and data/engineering stakeholders.
• Scrappy with no ego; comfortable with both detailed operational tasks and presenting findings.
• Strongly organized with attention to detail; follow through, flag issues early, keep systems clean, and manage multiple workstreams.

Skills

• AI tools
• Automation tools
• Scripting
• Data analysis
• Process improvement
• Inventory management
• Fulfillment execution
• 3PL management
• Carrier relationship management
• P&L management
• Reporting pipeline design
• Dashboard creation
• Real-time alerting
• Workflow automation
• SOP creation
• Process documentation
• Communication
• Accountability management

Location

• New York, NY
• Denver, CO

Work Type

• Full-time
• Exempt
• In office

Experience Level

• Manager

Salary/Compensations

• $80,000 - $90,000 base

Benefits

• Generous PTO
• Volunteer days off
• Health benefits (Medical, Dental, Vision, Disability)
• 401(k) with company match
• Paid parental leave
• Free design services
• Furniture discounts
• Merchandise/anniversary credits

About the Company

• Havenly Brands is building a premier destination for home furnishings, including Havenly, Interior Define, The Citizenry, Burrow, Inside, and St. Frank.
• Havenly is the #1 residential interior design service in America, using proprietary 3D visualization technology, AI tools for designers, and an AI design assistant to transform how millions design their homes.
• The company operates at the intersection of AI, design, and commerce.

Equal Opportunity

• Havenly is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.