Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Case Manager Supervisor provides oversight and leadership to Case Managers within the SSVF program, ensuring staff meet program performance goals, deliver high-quality, compliant services, and maintain complete, accurate, and audit-ready participant files. This role is responsible for reviewing and approving Temporary Financial Assistance (TFA) requests to ensure eligibility, accuracy, and compliance with SSVF regulations.

Responsibilities

Supervise, coach, and support SSVF Case Managers to ensure high-quality service delivery.
Ensure staff meet program goals related to housing stability, retention, and participant outcomes.
Review, approve, and oversee all Temporary Financial Assistance (TFA) requests submitted by Case Managers to ensure eligibility, compliance, accuracy, and alignment with participant housing plans.
Conduct regular case file reviews to ensure documentation is complete, accurate, and audit-ready.
Monitor compliance with SSVF regulations, policies, and reporting requirements.
Provide guidance on case planning, service coordination, and problem-solving with participants.
Track staff performance and address gaps through training, corrective action, or additional support.
Support onboarding and ongoing training of Case Managers, including TFA policies and documentation standards.
Communicate program performance, compliance risks, and trends to the SSVF Program Manager.
Support preparation for internal and external audits, monitoring visits, and funder reviews.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field or equivalent combination of education and relevant experience.
Minimum of 4 years of experience in case management, housing stabilization, or Veteran-serving programs.
At least 2 years of experience in a supervisory, lead, or senior case management role.
Experience reviewing, approving, and monitoring Temporary Financial Assistance (TFA) requests.
Strong understanding of documentation standards, compliance requirements, and audit readiness.
Experience conducting case file reviews and providing corrective feedback to staff.
Proficiency with HMIS and other case management or data tracking systems.
Must be able to receive and maintain criminal and credit records clearance.
Must be able to obtain TB (tuberculosis) clearance.
Must be able to successfully complete reference checks and employment verification.

Skills

Ability to supervise, coach, and support Case Managers toward strong participant outcomes.
Strong analytical skills to review documentation, TFA requests, and performance data.
Ability to apply SSVF regulations consistently and ethically.
Strong organizational skills and attention to detail.
Ability to manage competing priorities and deadlines.
Clear and professional written and verbal communication skills.
Ability to address complex participant situations and staff performance issues with discretion.
Commitment to Veteran-centered, trauma-informed, and culturally responsive practices.
Master’s degree in Social Work (MSW) or a related field.
Experience working directly with Veterans and VA-funded programs.
Demonstrated working knowledge of SSVF program requirements, including eligibility, documentation, and performance expectations.
Familiarity with fair housing laws and housing stabilization practices.
Experience preparing for or participating in audits, monitoring visits, or corrective action processes.
Training or certification in trauma-informed care, motivational interviewing, or similar evidence-based practices.
Bilingual or multilingual abilities relevant to the population served.

Location

Alameda County
San Francisco
Contra Costa County
Solano County
Sacramento County
San Joaquin County
Amador County

Work Type

100% federally funded

Experience Level

4 years of experience in case management, housing stabilization, or Veteran-serving programs
2 years of experience in a supervisory, lead, or senior case management role

Education Level

Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field or equivalent combination of education and relevant experience.
Master’s degree in Social Work (MSW) or a related field.

Salary/Compensations

$70k+ DOE

Benefits

Free Health, Dental, & Vision (50% of coverage paid for dependents)
Affordable Chiropractic and Acupuncture benefits
19 Paid Holidays
15 Vacation Days, with annual increase
Retirement Plan with a match
Paid Training
10-year anniversary sabbatical
Flexible Spending Accounts
Professional Development Allowance
Paid Parental Leave benefit
Discounted Pet Insurance

About the Company

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own.
We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County.
We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Equal Opportunity

We welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.