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About the Role

Instant Impact, in partnership with NatCen, is hiring a Field Performance Manager to lead and support a team of field interviewers and supervisors. This role focuses on improving performance through data, coaching, and engagement to ensure high-quality fieldwork delivery for important social research studies.

Responsibilities

• Lead and support a team of field interviewers and supervisors, providing coaching, guidance, and performance management.
• Utilize performance data to identify trends, monitor targets, and improve response rates and quality.
• Serve as the primary contact for the team, assisting with operational queries, survey rules, processes, and pay.
• Identify training needs and support development plans to enhance interviewer performance.
• Collaborate with allocation teams and internal stakeholders to resolve issues and manage risks.
• Lead field engagement activities, including team meetings and field accompaniments.
• Support recruitment efforts by identifying resourcing needs and participating in interviewer recruitment.
• Identify opportunities to improve processes, systems, and service delivery.
• Ensure compliance with operational standards, survey requirements, and quality expectations.

Requirements

• Experience leading, managing, or supervising people in a performance-focused environment.
• Strong coaching and development skills with the ability to motivate, support, and challenge others.
• Experience using data and management information to make decisions and improve performance.
• Excellent communication and stakeholder management skills.
• Strong problem-solving ability and a proactive approach to resolving issues.
• Ability to manage competing priorities while maintaining high standards of service and delivery.
• Collaborative working style with a focus on building positive relationships.
• Knowledge of field operations, interviewer management, or survey delivery is advantageous.
• Previous experience as a field interviewer is beneficial but not essential.

Skills

• Coaching
• Development
• Performance Management
• Data Analysis
• Stakeholder Management
• Problem-Solving
• Communication
• Collaboration

Location

• Home-based, UK
• Hybrid (Ashton Gate/London office)

Work Type

• Full Time
• Permanent
• Home-based
• Hybrid

Experience Level

• Depending on experience

Salary/Compensations

• £30,000 - £38,000 / year

Benefits

• 25 days holiday (plus 8 bank holidays)
• Flexible working
• Generous company pension scheme
• Life insurance
• Health cash plan
• Cycle to Work scheme
• Season ticket loan
• Career development support
• Professional subscriptions support
• Mentoring support from industry-leading experts

About the Company

• Instant Impact partners with NatCen (The National Centre for Social Research), the largest independent social research organisation in the UK.
• At The National Centre for Social Research, we believe that social research has the power to make life better.
• As an independent, not-for-profit organisation, we focus on meeting clients' needs and delivering social research that works for society.
• Our Values & Behaviours: We Are Curious, We Move with Purpose, We Act with Integrity.

Equal Opportunity

• We are proud to say we are a Disability Confident Committed Employer, so if you require any reasonable adjustments during the interview process please make us aware and we will endeavour to support you to help showcase your best self during our hiring process.