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About the Role

The Senior Manager, Portfolio & Delivery executes IT, business process, and platform change programs defined by Global IT. This role plans, resources, and delivers these programs across core platforms like CRM, finance, HR, service delivery, and data & AI, along with associated process changes.

Responsibilities

• Manage delivery portfolio and governance, including objectives, sponsors, scope, cost, timing, and dependencies.
• Act as a single point of execution across cross-related initiatives, ensuring coherent delivery of programs touching the same platforms, processes, or people.
• Plan the approved agenda against delivery capacity, business readiness, and platform dependencies, surfacing conflicts and recommending trade-offs.
• Run delivery governance, including stage gates, change control, and escalation, and prepare investment approvals.
• Maintain the integrated roadmap and dependency map across platforms, regions, and service lines, acting early on dependency slips.
• Track portfolio budget and spend with Finance, providing clear variance commentary.
• Lead end-to-end delivery of change programs from mobilization through benefits realization.
• Apply Global IT delivery standards, including business cases, plans, RAID logs, status reporting, quality gates, and closure reviews.
• Identify and resolve risks, issues, and interdependencies early, escalating with clear options and recommendations.
• Coordinate delivery resources across internal teams, outsource partners, and third-party implementation partners.
• Ensure clean handover of solutions into support with agreed documentation, training, and ownership before go-live.
• Lead a team of Project Managers and designated resources, allocating and flexing the team across initiatives.
• Set clear objectives and delivery standards, coach the team, and manage performance and development.
• Manage designated resources who do not report directly, ensuring they meet delivery standards.
• Supplement the team with contract or partner resources when demand exceeds capacity.
• Take on the project manager role personally for critical workstreams or initiatives.
• Partner closely with Platform Leads and Business Partners to align delivery plans, resourcing, and release timing.
• Translate the Global IT change agenda into clearly scoped initiatives and delivery reality for leadership audiences.
• Prepare portfolio dashboards, decision papers, and progress updates for leadership forums.
• Facilitate workshops, design reviews, and prioritization sessions.
• Agree business ownership, resource commitment, and sign-off at each stage, and confirm scope changes through agreed change control.
• Provide accurate, timely reporting on progress, spend, risk, and dependencies across the portfolio.
• Manage portfolio-level risk and issue tracking, including cross-program risks.
• Track benefits through to realization and report on achievement.
• Produce a single portfolio reporting pack for leadership.
• Use data to challenge assumptions, surface delivery trends, and improve estimating and planning.
• Ensure every initiative has a proportionate change and adoption plan.
• Work with business process owners to ensure business decisions drive technology delivery.
• Monitor adoption after implementation and drive corrective action.
• Manage delivery performance of implementation partners and outsourced technology providers.
• Continuously improve portfolio and delivery practices.

Requirements

• A track record of running several overlapping, interdependent projects or programs without losing control of scope, schedule, or quality.
• Excellent reporting discipline with clear, accurate, decision-ready reporting.
• Strong risk, issue, and dependency management, especially for cross-project risks.
• Experience leading project managers directly and managing delivery from designated resources who report elsewhere.
• Familiarity with one or more major enterprise platforms (CRM, finance/ERP, HR, PSA, data/analytics) to credibly challenge plans and estimates.
• Clear written and verbal communication skills, capable of making complex change understandable to leadership.
• Experience in commercial real estate or another professional services environment is desirable.
• Commercial and financial confidence, including budget management, forecasting, and benefits tracking, is desirable.
• Comfortable adapting delivery approach (structured, agile, or hybrid) is desirable.
• Experience working across North American and international footprints, including multi-currency and multi-entity considerations, is desirable.
• Familiarity with an outsourced or managed service delivery model and its governance is desirable.
• Exposure to control and compliance environments (SOX, ISO, privacy legislation) is desirable.
• Working knowledge of AI and automation in business process improvement is desirable.
• Bilingual English and French is desirable.

Skills

• Portfolio management
• Delivery governance
• Transformation delivery
• Team leadership
• Stakeholder engagement
• Risk management
• Issue management
• Dependency management
• Budget management
• Forecasting
• Benefits tracking
• Change management
• Adoption monitoring
• Partner management
• Agile methodologies
• Structured delivery approaches
• Communication (written and verbal)
• Data analysis
• Reporting

Location

• Canada

Work Type

• On-Site

Experience Level

• Senior Manager

Education Level

• Bachelor's degree in business, technology, finance, or related discipline, or equivalent practical experience.
• Program, project, or portfolio management certification (PMP, PgMP, MSP, PRINCE2, SAFe) is an asset.
• Change management certification (Prosci) is an asset.

Salary/Compensations

• $125,000 to $155,000
• Potential for additional compensation through bonus

Benefits

• Ability to achieve additional compensation through a bonus

About the Company

• Avison Young is a global commercial real estate brokerage and advisory firm offering transaction, management, financial, and consulting services.
• The company enhances collaboration through its corporate structure to best serve clients.
• Avison Young's purpose is to create real economic, social, and environmental value as a global real estate advisor, powered by people.
• The company fosters a supportive culture focused on the whole person and their complete wellness (economic, mental, and physical).
• Avison Young has been recognized as one of Canada's Best Managed Companies for 15 consecutive years with a Platinum Club designation.

Equal Opportunity

• Avison Young practices as an equal opportunity employer in all service locations globally.
• The company is committed to building and maintaining a diverse workforce with uniformity in service excellence, commitment, and integrity.
• Avison Young maintains a strict policy to ensure employment opportunities are equal and does not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.
• Avison Young welcomes and encourages applications from people with disabilities, with accommodations available upon request during the recruitment process.
• Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices.