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About the Role

Meta is seeking an experienced Design, Development, and Delivery (DD&D) Quality Program Manager to join our Data Center Engineering & Construction (DEC) Quality team. This role is responsible for the oversight, management, and continuous improvement of the 3rd Party Quality Agent program, driving quality outcomes ensuring predictable on-time delivery of our global campuses.

Responsibilities

• Maintain and update the Standard Scope of Work (SOW) Template for 3rd Party Quality Agents
• Assign and allocate 3rd Party Agents to sites based on project needs and resource availability
• Execute and manage 3rd Party Agent contracts
• Lead the vetting and onboarding process for new 3rd Party Agents
• Lead business reviews for 3rd Party Agents to evaluate performance, capacity, and alignment with program goals
• Assess Agent performance and escalate performance issues to Agent Account Representatives
• Conduct monthly 3rd Party Agent syncs for overview of site summaries, identifying trends, and receiving/providing feedback
• Provide overall program oversight and management for the 3rd Party Agent quality program
• Assist with DDKO (Design Development Kickoff) Program Overview for GC/EOR Teams and onboarding of those teams to quality expectations and processes
• Assess issue trends and metrics (KPIs) at sites and across the program
• Escalate issue trends and metrics to DD&D Manager/Director as needed
• Work with Product Engineers (PEs) and Project Leads (PLs) to prioritize and resolve systemic design quality issues
• Collaborate with Product Engineers (PEs), Technical Excellence (TE) Pillar Leads and Change Management team on programmatic and product-specific Lessons Learned or Optimization Embedment
• Partner with the Design Engineering (DE) Teams to update Program Standards based on field performance data and lessons learned
• Serve as the Program Manager within the Quality team, owning the roadmap, prioritization, and external alignment for quality/delivery work streams
• Draft and maintain quarterly Quality OKRs in alignment with DEC cross functional partners
• Author specifications and process documentation for quality program deliverables, escalation protocols, and risk register and severity-based escalation means and methods
• Facilitate multi-pillar feedback loops to improve design, schedule, delivery, and quality execution
• Coordinate cross-pillar dependencies between direct and indirect stakeholders
• Track and escalate blockers as needed
• Contribute to a monthly Health Dashboard — reporting on delivery, quality, process, and dependency dimensions
• Support Quality lifecycle activities including charter development, OKR grading, mid-quarter checkpoints, and quarterly reviews
• Drive resolution of cross-business-unit and cross-pillar friction items identified in retrospectives
• Escalate unresolved friction items to leadership as needed

Requirements

• Extensive experience in quality control & quality assurance (QA/QC) and/or Commissioning (Cx) programs for data centers or mission critical construction projects
• BS in Construction Management or Engineering or equivalent work experience
• Experience with Design-Build and Design-Bid-Build construction programs
• Experience in civil/structural, building envelope, mechanical, electrical, and I&C disciplines
• Experience leading QA/QC and Cx programs
• Experience in contractor, consultant, and vendor management
• Experience in mission critical power and cooling infrastructure or other critical systems
• Experience adapting to a fast-paced, hands-on work environment
• Familiarity with enterprise-scale data center quality program standards, processes, and tools
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact
• Experience in personnel management, staffing and scheduling
• Experience operating within cross-functional POD or agile team structures with OKR-based goal-setting
• Project Management Professional (PMP) or equivalent certifications
• Experience utilizing Autodesk BIM360 Field and/or Autodesk FORMA software
• Demonstrated ongoing AI skill development and staying current with emerging AI technologies
• Experience with data-driven program management, KPI development, and performance metrics
• Experience adhering to and implementing responsible, ethical AI practices
• Experience managing third-party quality programs or vendor oversight at a program level
• Experience collaborating across organizational boundaries and influencing decisions without direct authority

Skills

• Quality Control
• Quality Assurance
• Commissioning
• Data Center Construction
• Mission Critical Construction
• Design-Build
• Design-Bid-Build
• Civil/Structural
• Building Envelope
• Mechanical
• Electrical
• I&C Disciplines
• Contractor Management
• Consultant Management
• Vendor Management
• Mission Critical Power
• Cooling Infrastructure
• AI Tools Integration
• Personnel Management
• Staffing
• Scheduling
• Cross-functional Teamwork
• OKR Goal Setting
• Project Management
• Autodesk BIM360 Field
• Autodesk FORMA
• AI Skill Development
• Prompt Engineering
• Context Engineering
• Agent Orchestration
• Data-Driven Program Management
• KPI Development
• Performance Metrics
• Ethical AI Practices
• Risk Assessment
• Bias Mitigation
• Quality Reviews
• Accuracy Reviews
• Third-Party Program Management
• Vendor Oversight
• Cross-Organizational Collaboration
• Influencing Skills

Location

• Global

Work Type

• Full-time

Experience Level

• Experienced

Education Level

• BS in Construction Management or Engineering or equivalent work experience

Salary/Compensations

• $150,000/year to $209,000/year

Benefits

• bonus
• equity
• benefits

About the Company

• Meta's data centers are the foundation upon which our rapidly growing infrastructure efficiently operates, and our innovative services are delivered.