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About the Role

The Senior Claims Specialist acts as a liaison and claims advocate between internal and external clients and adjusters, ensuring optimal claims handling and superior claims service. This role reports to the SVP, Claims.

Responsibilities

• Provide support to HUB clients on all claims-related matters throughout the entire claims process and advocate for satisfactory claims resolution.
• Provide guidance to internal teams on the claims process, building knowledge and capability through reporting for large clients, generating loss run reports, and advising on general claims questions.
• Offer support pre-loss, during a loss, and post-loss by providing claims counseling and engaging experts as necessary.
• Analyze claim trends to ensure alignment with loss control procedures.
• Analyze and interpret policy wording.
• Work closely with the Commercial and Personal Lines Practices.
• Provide status updates to Client and Account Teams, offering appropriate consulting and guidance.
• Maintain accurate and up-to-date electronic claims files through Epic.

Requirements

• 7 years in a claims role with a broker, insurance carrier, or independent adjuster.
• RIBO License Required.
• Claims experience is an asset.
• Strong customer service orientation (internal and external).
• Self-starter with strong initiative.
• Computer Proficient in Microsoft Office: Word, Excel, and Outlook.
• Strong sense of urgency, attention to detail, and ability to manage requirements effectively.
• Ability to manage conflicting priorities effectively.
• Effective communication, negotiation, and presentation skills with clients up to the C-Level/President.

Skills

• Claims handling
• Client advocacy
• Claims process guidance
• Loss run reporting
• Claims counseling
• Expert engagement
• Claim trend analysis
• Policy interpretation
• Commercial Lines
• Personal Lines
• Status updates
• Consulting
• Electronic claims file maintenance
• Microsoft Office Suite (Word, Excel, Outlook)
• Communication
• Negotiation
• Presentation

Location

• North America

Work Type

• Full-time

Experience Level

• Senior
• 7-10 years of relevant experience

Salary/Compensations

• $78,000 to $97,000

Benefits

• Flexible working arrangements
• Generous time-off policies
• HUB-sponsored training programs
• Tuition reimbursement
• Reimbursements for professional licensing and membership fees
• Special discounts on events, travel, accommodations, and personal home & auto insurance
• Extended health benefits
• Disability insurance
• RRSP matching
• Paid-time-off benefits
• Eligible bonuses
• Commissions for some positions

About the Company

• HUB International is a premier insurance brokerage with an expansive network of over 20,000 professionals across 500 offices in North America.
• Our values and vision can be explored at https://www.hubinternational.com/en-CA/about-us/.
• At HUB International, service defines who we are, extending to clients, employees, and the communities we support.
• Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.
• HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency; these tools do not independently make hiring decisions.

Equal Opportunity

• If you require assistance or accommodation at any stage of the recruitment process, please let us know.
• Building an inclusive workplace is at the heart of who we are.