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About the Role

The Loss Prevention Coordinator manages the intake, investigation, and resolution of Loss Prevention (LP) incidents at client sites. This role requires reviewing incident reports, interviewing stakeholders, cross-referencing accounts, and determining appropriate resolutions within firm response-time and escalation requirements. The coordinator balances investigative rigor and sound judgment with meticulous case documentation, clear written communication, and close coordination across departments. Additionally, the coordinator supports the Legal & Compliance department with client contract review.

Responsibilities

Open and manage LP cases in Case Management system, ensuring all required fields, notes, and supporting documentation are complete and current.
Independently investigate reported incidents by interviewing contract partners and client contacts separately, gathering evidence, and cross-referencing accounts before drawing conclusions.
Apply category-specific investigation protocols and maintain factual, attribution-based documentation throughout.
Coordinate with Field/Area Managers, Finance, Construction Services, Senior Leadership, and Legal as needed to resolve cases.
Communicate with client contacts and Contract Partners throughout the investigation, providing timely status updates and a formal written resolution notice at close-out.
Meet all SOP-defined timelines and escalation thresholds, notifying Senior Leadership and/or Legal when a case exceeds defined dollar or severity thresholds.
Maintain strict confidentiality of all LP case information in line with WSG's documentation and record-retention standards.
Review client contracts, master service agreements, amendments, and renewals, tracking key terms such as scope of services, term and renewal dates, insurance and indemnification requirements, pricing, and notice provisions.
Maintain a contract file and tracking log, ensuring executed copies, effective dates, and key deadlines are recorded and current.
Flag missing, ambiguous, or non-standard provisions and route them to the Sr. Manager, Legal & Compliance for review; assist with follow-up and execution once direction is provided.
Participate in special projects or initiatives as assigned.
Adapt to changing priorities to support department and organizational goals.
Support cross-functional initiatives to improve processes, efficiency, or team outcomes.

Requirements

Ability to read and interpret commercial contract language — scope, insurance, indemnification, liability, and payment terms — with attention to detail in tracking dates and deliverables.
Prior contract administration or paralegal exposure is a plus.

Skills

Strong investigative instincts and sound judgment.
Discretion to handle sensitive matters professionally and confidentially.
Excellent written communication skills, with the ability to document findings clearly, neutrally, and accurately under time pressure.
Comfort working within case management/ticketing systems and managing multiple open cases against firm deadlines.
Strong interpersonal skills to coordinate across internal departments and external partners.
Attention to detail in tracking dates and deliverables.

Location

Client sites

Work Type

Full-time

Experience Level

1–3 years of relevant experience in loss prevention, investigations, claims, vendor/subcontractor management, facilities services, or related administrative work.

Education Level

Associate or bachelor's degree preferred

About the Company

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services.
Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America.
We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment.
Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments.
Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.
We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.
We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

Equal Opportunity

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.