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About the Role

As a Manager II, Partner Support Engineer, you will lead a regional team of Partner/Support Engineers serving advertisers and Martech/Business partners across various segments and Pinterest products/APIs. You will own your region’s partner and advertiser relationships, goals, and metrics, lead key programs, and grow your engineers' capabilities, while remaining technically involved in complex escalations and integrations.

Responsibilities

Lead, coach, and develop a regional team of Partner/Support Engineers, setting clear objectives and holding the team accountable for outcomes.
Operate as a player-coach, stepping in directly to unblock the team and model excellence.
Manage performance, deliver real-time developmental feedback, and grow careers through coaching, exposure, and stretch assignments.
Foster a psychologically safe, inclusive environment while leading by example.
Own advertiser and partner relationships, goals, and metrics for your region across segments.
Ensure the team deeply understands partner problems and delivers user-centric solutions.
Personally engage on priority accounts and complex situations as needed.
Help scale support coverage into new customer segments and products/oncalls.
Adapt the team’s support model to each segment’s needs and refine the approach in practice.
Lead key programs within the team, defining scope, milestones, and success criteria.
Actively drive execution alongside the team to accelerate outcomes.
Act as the escalation point for the team, leading resolution of complex, high-severity, cross-system technical issues.
Help the team recover momentum after setbacks, including directly engaging in the toughest problems when needed.
Partner with Product, Engineering, Sales, and Partnerships to identify and prioritize the needs of tiered advertisers and Martech/Business partners.
Serve as both a strategic leader and hands-on operator in cross-functional work.
Establish and monitor team and partner metrics (adoption, onboarding, product usage, quality/SLAs).
Review operations and drive continuous improvement through coaching and direct ownership of high-impact initiatives.
Relay insights and feedback from priority clients to Product and Engineering to influence the API product roadmap.
Stay hands-on to guide the team on API integrations, debugging, and data investigations.
Retain strong individual technical skills and selectively dive in on complex cases to coach through problems in real time.
Champion and lead AI-driven solutions and automations across the team to scale support and operational efficiency.
Experiment directly with new tools and workflows to model adoption.
Communicate clearly and concisely to all levels of leadership.
Participate in client-facing conversations alongside Sales/Business Development as needed.
Step in personally for high-priority partner discussions.

Requirements

2+ years of people/team management experience leading client-focused technical teams.
Approximately 5+ years of overall Support/Solution/Partner Engineering background.
Background in Ad Tech, MarTech, or eCommerce.
Strong individual technical skills: reading and writing complex scripts for data manipulation and API integrations (e.g., Python or shell scripting), SQL and data analysis, and debugging complex multi-system integrations.
Demonstrated care for both team health/metrics and advertiser/partner outcomes and shared goals.
Ability to manage ambiguity, make timely high-quality decisions, and manage stakeholder relationships.
Excellent written and verbal communication and client-facing/executive presence.
Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team.
US based applicants only.

Skills

Python scripting
Shell scripting
SQL
Data analysis
Debugging complex multi-system integrations
Familiarity with SQL/Presto/Spark
Familiarity with Tableau/Superset
Familiarity with Postman/Bruno
Familiarity with Kibana
Familiarity with GitHub/Sourcegraph
Familiarity with Airflow
Familiarity with AI agents/MCPs

Location

New York City, NY
Chicago, IL

Work Type

Remote
Hybrid

Experience Level

Manager II
2+ years people/team management
5+ years technical background

Salary/Compensations

$145,747—$300,067 USD

Benefits

Equity

About the Company

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime.
At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think.
Information regarding the culture at Pinterest and benefits available for this position can be found here.

Equal Opportunity

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit.
We want to have the best qualified people in every job.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you require a medical or religious accommodation during the job application process, please complete this form for support.