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About the Role

Easy Ice is seeking a Technician II to ensure the optimal performance and reliability of ice machines through installation, cleaning, maintenance, and troubleshooting. This role focuses on maximizing equipment lifespan, minimizing service calls, and enhancing customer satisfaction.

Responsibilities

• Install, clean, maintain, troubleshoot, and repair ice machine equipment.
• Provide service and customer support during field visits, building positive customer relationships.
• Train and mentor less senior technicians.
• Manage on-site installation, repair, maintenance, and test tasks.
• Diagnose technical issues and determine proper solutions.
• Communicate effectively with coworkers and customers to ensure timely completion of work orders.
• Document all actions performed during service visits, including photos, forms, and reports.
• Ensure proper truck stock and supplies are maintained.
• Manage the pickup and delivery of ice as needed for service calls.
• Facilitate customer payments and assist with equipment shutdown or removal.
• Maintain a clean, organized, and safe work environment.
• Ensure vehicle cleanliness and organization.

Requirements

• High school diploma or GED.
• Vocational/Technical Training preferred.
• 1+ year experience in the diagnosis and repair of commercial equipment (refrigeration, electrical, HVAC, ice machines, or related equipment).
• EPA 2 Certification.
• Working knowledge of mobile tools and applications.
• Experience with and ability to demonstrate volt meter operations.
• Ability to work a full-time schedule, including a rotating on-call schedule.
• Strong communication skills for interacting with customers and team members.
• Problem-solving abilities and a proactive approach to repair and maintenance issues.
• Ability to manage time effectively and prioritize tasks.
• Skills in maintaining organized records and documentation of service activities.
• Demonstrated track record of delivering the highest level of customer satisfaction.
• High-energy individual with a positive attitude and strong commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies and service protocols.
• Strong work ethic and dedication to new technologies and service protocols.

Skills

• Commercial equipment diagnosis and repair
• Refrigeration
• Electrical
• HVAC
• Ice machines
• Mobile tools and applications
• Volt meter operations
• Customer service
• Communication
• Problem solving
• Time management
• Record keeping
• Adaptability

Location

• Nationwide

Work Type

• Full-time

Experience Level

• Technician II (Progression from Technician I)

Education Level

• High school diploma or GED
• Vocational/Technical Training preferred

Benefits

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement

About the Company

• Easy Ice provides an all-inclusive commercial ice machine subscription to business owners nationwide.
• Founded in 2009, Easy Ice is changing the industry.
• The company aims to be the #1 commercial ice machine solution in America and one of the best places to work.
• Easy Ice invests in employee professional development and quality of life.
• The company offers an empowering culture where employee voices and ideas are heard.

Equal Opportunity

• Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.