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About the Role
Wine Enthusiast Media is seeking a Client Services Manager to be the primary point of contact for advertising partners, managing client relationships and ensuring seamless campaign execution across all media channels. This role involves overseeing campaigns from kickoff to completion, ensuring timely delivery, client objective achievement, and an exceptional client experience.
Responsibilities
- Serve as the primary day-to-day contact for advertising clients, building trusted relationships and delivering exceptional customer service throughout each campaign.
- Manage the execution of integrated advertising programs across print, digital, social media, email, podcast, video, and events.
- Lead campaign kickoffs, establish timelines, communicate deliverables, and ensure all client assets and approvals are received on schedule.
- Partner closely with the Sales team to transition newly sold campaigns into execution and identify opportunities to support renewals and future business.
- Coordinate with internal teams—including Digital Advertising, Design, Marketing, Editorial, and Events—to ensure campaigns launch accurately and on time.
- Monitor campaign progress, proactively communicate updates to clients, and quickly resolve issues or changes as they arise.
- Review campaign deliverables for quality, accuracy, and alignment with client expectations before launch.
- Maintain accurate campaign documentation, project timelines, and client records using project management and CRM tools.
- Prepare campaign recap materials, performance summaries, and post-campaign reports for clients and internal stakeholders.
- Recommend process improvements that enhance operational efficiency and elevate the overall client experience.
- Stay informed on Wine Enthusiast's advertising products, media offerings, and industry trends to effectively support clients and internal teams.
Requirements
- Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience.
- 2–5 years of experience in client services, account management, advertising operations, media planning, or project management within the publishing, media, marketing, or advertising industry.
- Excellent project management and organizational skills, with the ability to manage multiple campaigns simultaneously.
- Strong written, verbal, and interpersonal communication skills with a client-first approach.
- Ability to build strong relationships with both clients and cross-functional internal teams.
- Highly detail-oriented with exceptional follow-through and problem-solving abilities.
- Ability to adapt quickly, prioritize competing deadlines, and perform effectively in a fast-paced environment.
- Proficiency with Google Workspace and Microsoft Office.
Skills
- Project management
- Client services
- Account management
- Advertising operations
- Media planning
- Communication skills
- Interpersonal skills
- Organizational skills
- Problem-solving
- Google Workspace
- Microsoft Office
- Monday.com
- CRM systems
- Digital advertising
- Publishing workflows
Location
- Valhalla, NY
Work Type
- Hybrid
Experience Level
- 2-5 years
Education Level
- Bachelor's degree
Benefits
- Unlimited PTO
- Full Medical, Dental and Vision benefits
- 401(K) Match
- FSA
- Flexible Work Environment
- Onsite Gym
- Pet Discount Plans
- Employee Discount
- Optional Wine Tasting Class participation
- Flexible Schedule
- Dynamic and Collaborative work culture
About the Company
- Wine Enthusiast Media is a family-owned company passionate about bringing a fine wine experience to the everyday.
- The company's mission is to bring wine to life and make the wine industry and its offerings accessible and enjoyable.
- They are expanding into low-alcohol wines, non-alcohol wines, spirits, and beyond.
Equal Opportunity
- Wine Enthusiast is committed to fostering a diverse, equitable, and inclusive workplace.
- We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
- We have adopted 'ban the box' policies to provide individuals with criminal records a fair chance at employment.
- We consider all applicants on their merits and qualifications, considering their ability to perform the job.
- Reasonable accommodation is available for individuals with disabilities during the application or interview process.