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About the Role

The Senior Manager of Partner Management is responsible for developing strategic partner plans to drive mutual growth and align with organizational goals while maintaining strong, long-term relationships with key partners. This role involves leading negotiations, analyzing partner performance, and collaborating with cross-functional teams to integrate partner solutions and identify new opportunities. The ideal candidate will provide leadership to the partner management team, implement training programs, ensure compliance with agreements, and regularly report performance metrics to senior management, fostering continuous improvement and professional development.

Responsibilities

Develop and execute strategic partner plans that align with organizational goals and drive mutual growth.
Establish and maintain strong relationships with key partners to ensure long-term collaboration and success.
Lead negotiations and agreements with partners to ensure mutually beneficial outcomes.
Analyze partner performance and develop strategies to enhance partner effectiveness and drive revenue.
Collaborate with cross-functional teams to integrate partner solutions and align business operations.
Monitor industry trends and competitive landscape to identify new partnership opportunities.
Provide leadership and guidance to the partner management team, fostering a culture of collaboration and achievement.
Develop and implement partner training programs to enhance partner knowledge and engagement.
Ensure compliance with partner agreements and organizational policies.
Regularly report on partner performance metrics and provide insights to senior management.
Manage, mentor and develop the team, fostering a culture of continuous improvement and professional development.

Requirements

Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment.
Proven ability to develop, launch, and manage effective human resources programs that meet organizational objectives and enhance employee engagement and productivity.
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth.
Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth.
Experience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues.
Completed Bachelor’s Degree in Business or related field required
3-5 years of experience in partner or project management
3-5 years of experience presenting to partners, internal management, and client/customer executives
2+ years of management experience preferred
Ability to travel 20%

Skills

Adaptability
Analytical Thinking
Business Acumen
Change Management
Collaboration
Communication
Conflict Resolution
Decision-Making
Relationship Building
Strategic Thinking

Location

Work Type

Full-time

Experience Level

Senior
3-5 years
2+ years management experience preferred

Education Level

Bachelor’s Degree in Business or related field

Benefits

Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

About the Company

Since 1989, SHI International Corp. has helped organizations change the world through technology.
We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Equal Opportunity

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status.
We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status