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About the Role

This role is responsible for providing robust clerical support to Claims Adjusters across a wide variety of specialties and delivering exceptional customer service to brokers, claimants, and insureds. Employees are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.

Responsibilities

Provide clerical support to a nationwide team of claims adjusters and facilitate timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
Maintain accurate claims data by inputting data and policy information for new and existing claims.
Communicate extensively with customers to enhance their experience by answering calls, processing electronic mail, preparing written correspondence, and processing outgoing mail.
Review each claim for payment, documenting date issued and check number, and researching financials to verify payment information.
Review outstanding checks for various claim systems to determine if payment is still outstanding or returned, prepare letters as needed, and document findings in FSITrack.

Requirements

Basic job knowledge of Service Center policies, systems, and procedures.
Exceptional customer service focus.
Highly accurate typing with speed of at least 50 wpm.
Ability to communicate clearly on the telephone.
Ability to read, speak, and write English fluently.
Ability to read, speak, and write Spanish fluently.
Extremely detail-oriented.
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
Strong sense of accountability and pride in completing an excellent work product.
Strong focus on execution in getting things done right.
Proven ability to consistently produce and deliver expected results to all stakeholders.
Ability to find a way to achieve success through adversity.
Solution-focused (not problem-focused).
Global mindset.
Flexibility, ability to thrive in change, resourcefulness.
Demonstrates active listening and proactive communication.
Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers.
Courage to offer and support others to express different opinions and ideas.
Demonstrates inner strength and courage to do the right thing.
Exhibit natural and intellectual curiosity.
Proficient in MS Office Suite and other business-related software.
Relentless desire to continually update skill level through continuing education and self-development opportunities.
Applicants must be legally authorized to work in the United States.
Not able to sponsor or assume sponsorship of employment visas.

Skills

Clerical support
Customer service
Data entry
Telephone communication
Written communication
MS Office Suite proficiency
Time management
Collaboration
Active listening
Proactive communication
Problem-solving
Adaptability

Location

Omaha
Chicago
Los Angeles
Richmond
Albany

Work Type

Full-Time
In-Office
100% in-office

Experience Level

3 years’ prior relevant work experience with a high school diploma (or equivalent)
At least one year of relevant work experience with vocational or technical education

Education Level

High school diploma (or equivalent)
Vocational or technical education
Bachelor’s degree from an accredited university or industry designations are preferred, but not required.

Salary/Compensations

Richmond Pay Range: $55,651 - $64,066 annualized
Albany and Chicago Pay Range: $60,924 - $70,461 annualized
Los Angeles Pay Range: $66,646 - $77,193 annualized

Benefits

Competitive compensation package
Performance-based incentives
Comprehensive benefits program
Health insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off
Professional development opportunities
Annual bonus based on company and individual performance

About the Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market.
Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses.
The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
Argo Group does not treat our claims or our claims professionals as a commodity.
The work we offer is challenging, diverse, and impactful.
Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case.
We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
Our entire claims team works in a collaborative nature to expeditiously resolve claims.
We offer a work environment that inspires innovation and is open to employee suggestions.
We even offer rewards for creative and innovative ideas.
We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone.
We encourage talented people from all backgrounds to apply.
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking.
These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.

Equal Opportunity

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.