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About the Role
As a Personal Banker at C&N, you will build lasting customer relationships by delivering personalized financial solutions and exceptional service. You will help customers open accounts, explore lending options, navigate digital banking, and identify suitable products. This role also involves supporting business development and collaborating with teammates to create meaningful customer experiences.
Responsibilities
- Build and strengthen customer relationships by providing personalized service, educating customers on C&N's products and services, and delivering an exceptional banking experience.
- Open consumer and business deposit accounts, assist with digital banking solutions, and recommend products and services that align with customers' financial needs and goals.
- Identify lending opportunities, assist customers with consumer loan products, originate eligible loan applications, and guide customers through the lending process.
- Support branch business development efforts by building community relationships, participating in outreach activities, and collaborating with business partners to identify referral opportunities.
- Provide support with teller transactions and branch operations as needed while maintaining compliance with bank policies, procedures, and regulatory requirements.
Requirements
- High school diploma or general education degree (GED) AND 2-4 years previous related experience in a customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
- NMLS certification within 1 year of employment.
Skills
- Customer Service
- Relationship Building
- Sales Experience
- Business Development
- Strong Communication
- Active Listening
- Consumer Lending Knowledge
- Attention to Detail
- Technical Skills
- Multitasking
- Problem Solving
- Collaboration & Teamwork
- Business Insight
- Customer Focus
- Interpersonal Savvy
- Instills Trust
- Action Oriented
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-4 years
Education Level
- High school diploma or GED
Benefits
- Generous paid time off (vacation, personal, sick, family sick, and community service leave).
- 401(k) with pre-tax and ROTH contribution options and a safe harbor match.
- Employee Stock Ownership Plan (ESOP).
- Health, dental, and vision coverage with employer-paid premium options for employee-only coverage.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
- Employer-paid life and disability insurance.
- Additional voluntary coverages.
- Access to education and development programs.
About the Company
- For over 160 years, C&N has been committed to creating value through lifelong relationships with customers, communities, shareholders, and teammates.
- C&N embodies values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun.
- C&N is committed to being the only financial institution our customers will ever need.
- C&N is a team of passionate, imaginative professionals dedicated to making a positive difference.
- C&N fosters a culture where every employee thrives, valuing innovation, collaboration, and excellence.
- C&N is a community working together toward a shared mission: the success of customers, teammates, shareholders, and communities.
- C&N has an award-winning workplace culture, recognized with the NBRI Circle of Excellence Award.
- C&N creates a supportive, inclusive, and dynamic environment.