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About the Role

Community Safety staff provide a safe environment for guests, staff, clients, and volunteers. This team responds to on-the-ground crises and emergencies to increase safety in the Tenderloin and similar communities, using a trauma-informed perspective and de-escalating behaviors with compassion and care.

Responsibilities

• Monitor and anticipate potential safety and security problems, using de-escalation techniques to prevent or defuse them.
• Respond to emergency calls and safely deal with or assist in dealing with emergency situations.
• Maintain a high level of situational awareness.
• Observe and identify unusual/irregular occurrences for safety.
• Observe and safely intervene in crises to ensure safety.
• Monitor assigned areas for safety hazards, report them, and intervene as per procedures.
• Comply with all safety requirements, policies, and regulations.
• Check and secure buildings at the beginning and end of each day, and perform area checks as needed.
• Participate in emergency response and disaster preparedness training and drills.
• Respond to crises and emergencies with urgency, including quickly ascending/descending stairways.
• Safely and effectively de-escalate disruptive and/or aggressive persons using acceptable techniques.
• Operate a Segway, adhering to safety protocols, to move about the area.
• Support special events, including setup, breakdown, and monitoring.
• Assist with janitorial services to maintain a clean and safe environment.
• Courteously assist guests and clients, providing information and responding to questions.
• Assist clients in accessing services and programs.
• Maintain up-to-date information on internal programs and neighborhood social services.
• Assist in implementing and enforcing program procedures and guidelines.
• Direct inquiries from donors, volunteers, and the press to the appropriate point person.
• Move about surrounding areas for coverage and communication.
• Treat all guests with empathy, dignity, and respect.
• Demonstrate ability to work effectively across cultures.
• Complete reports and paperwork neatly, legibly, and thoroughly.
• Enter data and information electronically as required.
• Look up data and reports electronically through a database.
• Participate in training and development opportunities.
• Understand and follow the organization's programs, policies, and procedures.
• Participate in meetings supporting team communication and program goals.
• Collaboratively work with others to achieve team success.
• Manage stress and pressure situations calmly and responsively.
• Consistently demonstrate integrity while working and representing St. Anthony’s.
• Practice direct, respectful, open, and honest communication with colleagues.
• Proactively seek support from team members or management.
• Demonstrate cooperation with coworkers, management, and the community.

Requirements

• Excellent interpersonal, listening, oral, and written communication skills.
• Ability to be polite, diplomatic, and firm.
• Ability to set limits and practice professional boundaries.
• Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
• Ability to complete paperwork neatly and legibly.
• Ability or willingness to learn to use information and communication technologies.
• Ability to remain awake and aware during all scheduled shifts.
• Ability to be punctual, reliable, cooperative, and stay team-oriented.
• Commitment to St. Anthony Foundation Statement of Values.
• Desire to work for a social services agency serving the poor.

Skills

• De-escalation techniques
• Crisis prevention
• Conflict de-escalation skills
• P.R./First Aid certification
• Proficiency in a second language (Spanish, Mandarin, Tagalog, Cantonese) strongly desired

Location

• San Francisco

Work Type

• Full-time
• Non-traditional hours and days (weekends and holidays required)

Experience Level

• Experience with conflict de-escalation skills is preferred.
• Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.

Salary/Compensations

• $43,000-$70,000 annually

About the Company

• Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community.
• Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all persons flourish.

Equal Opportunity

• St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews.
• People of color, differently-abled people, LGBTQI+, and folks with lived experience are strongly encouraged to apply.
• St. Anthony's is proud to be an Equal Employment Opportunity Employer.
• We value diversity of culture, thought, and lived experiences.
• We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, uniform service membership/veteran status, physical or mental disability, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.
• St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.