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About the Role

Drive business growth, foster meaningful customer relationships, and lead the daily operations of the West Seneca branch. Grow a team of experienced, relationship-focused banking professionals committed to helping customers and communities thrive.

Responsibilities

• Work with management in establishing personal, growth, sales, and profit objectives.
• Ensure the branch office is properly staffed and that the staff is trained to meet client service needs and sales objectives.
• Ensure all branch operations are performed in accordance with established company policies, procedures, and regulatory requirements.
• Provide for the proper security, maintenance, and cleanliness of the branch office.
• Supervise the opening and closing of the building and vault.
• Make provisions for the securing and accounting of negotiable papers.
• Provide a broad range of consumer services to clients, including deposit, loan, wealth management, and other products.
• Approve or reject loan applications within individual lending authority.
• Assist clients in obtaining specialized services from other company departments.
• Maintain thorough knowledge of company consumer products and services to ascertain client needs and sell accordingly.
• Ensure all client service personnel are adequately trained in product knowledge and selling techniques.
• Conduct regularly scheduled sales and client service meetings.
• Ensure all sales and client service reporting information is provided on a timely basis.
• Serve as an active member of the branch client service team and be held accountable for sales performance.
• Make outside sales and client service calls on present and prospective clients.
• Maintain ongoing business relationships with present clients to take advantage of cross-selling opportunities.
• Advocate for Chemung Canal Trust Company by leveraging visibility and activity in the community.
• Implement strategies to achieve goals assigned to the department.
• Assist in the development of the annual budget for the office and adhere to budget parameters.
• Organize the work and activities of the branch office to achieve established goals.
• Monitor the efficiency and performance of the office versus established standards.
• Supervise the preparation and scanning of all teller work.
• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Conform to General Performance Expectations.

Requirements

• A minimum of 2-4 years' experience in a related position.
• Proven track history of business development and management of a high-volume office.
• A valid driver’s license.
• Must be able to support multiple branch locations as needed.

Skills

• Proficient communication skills.
• Proficient interpersonal skills.
• Proficient sales skills.
• Thorough knowledge of the features and benefits of all company products and services.
• Working knowledge of operating policies and procedures.
• Sufficient skills to manage a high-volume office.
• Moderate computer skills.
• Proficient reading skills.
• Proficient writing skills.
• Proficient grammar skills.
• Proficient math skills.

Location

• West Seneca

Work Type

• Full-time

Experience Level

• 2-4 years

Education Level

• Intermediate formal education or equivalent preferred
• Specialized bank education and training

Salary/Compensations

• $74,900 to $113,420 Annually

Benefits

• Profit Sharing/401K Plan
• Health, Dental & Vision Insurance
• Tuition Reimbursement
• Paid time off
• Employee Assistance Program

About the Company

• As a proud community bank, we take our commitment to the neighborhoods we serve seriously.
• Investing in our communities is how we say thank you to the people and businesses that make this region a remarkable place to live and work.
• Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential.

Equal Opportunity

• EEO/AA Including Veterans and Disabled.