Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Patient Care Coordinator (PCC) assists the Clinic Director and Psychiatrists with administrative and operational tasks to ensure a smooth and professional patient experience. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. This role is part of a high-energy team focused on patient health and wellness, ensuring all patient and team interactions are positive and productive.

Responsibilities

Greets, checks-in and checks-out patients
Handles new and existing patient inquiries
Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
Collects and posts patient payments
Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
Schedules, reschedules and cancels patient appointments
Provides support to their assigned doctor and assists other PCCs as needed
Provides supplement and nutraceutical information to patients and answers questions as needed
Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws

Requirements

High School Diploma required
Completed college coursework, Medical Assistant Certificate or Associate’s Degree preferred
A minimum of 2 years professional experience in a clinic or medical practice required

Skills

Knowledge of general clinic or medical practice processes
Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
Strong verbal/written communication and listening skills
Excellent impersonal skills and telephone communication
Excellent organizational and time management skills
Ability to identify and resolve problems
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
Ability to maintain confidentiality of sensitive and protected patient information
Ability to work effectively as a team player and provide superior customer service to all staff and leadership

Experience Level

2 years professional experience

Education Level

High School Diploma
Completed college coursework
Medical Assistant Certificate
Associate’s Degree

Benefits

Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire
Company will purchase one additional set at employee’s annual work anniversary