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About the Role

Marqeta is seeking a Technical Success Senior Analyst to join their operations team. This role is crucial for delivering Marqeta’s card issuing and payments platform to new customers, focusing on leading technical onboarding, supporting customer implementations, and acting as a trusted technical advisor.

Responsibilities

• Own the configuration and deployment of Marqeta’s standardised products and services for new customers.
• Serve as the technical expert guiding customers through their integration journey, especially with our APIs.
• Develop deep knowledge of specific Marqeta products and services.
• Create customer slide presentations, internal runbooks and training content to scale team knowledge.
• Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs.
• Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals.

Requirements

• 5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
• Exceptional communication skills - ability to explain complex technical concepts to anyone orally and in writing.
• Ability to manage projects independently and take initiative in solving problems.
• Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog.
• Comfortable working across teams and building relationships with both clients and internal stakeholders.
• A customer-first mindset; skilled at understanding customer needs and designing practical solutions.
• Strategic thinker who can connect daily work to broader business goals and team priorities.
• Commitment to learning and contributing to the growth of others on the team.
• Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and card payments background, especially on the issuing side.
• Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules.

Skills

• REST APIs
• Secure File Transfer Protocols (SFTP)
• SQL
• Datadog
• Fintech
• Card payments
• Customer onboarding
• Technical support
• Technical onboarding
• Solutions engineering
• JSON
• Scripting

Location

• London, UK

Work Type

• Hybrid

Experience Level

• Senior

Education Level

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)

Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…

About the Company

• Marqeta is a cutting-edge card issuing and payments platform.