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About the Role

As a Strategic Account Executive, you will join a focused team managing mid-market and strategic accounts in the APAC region. You will collaborate with Business Development Representatives and a channel ecosystem, while also building and owning your pipeline. This role requires driving urgency, communicating value, and closing complex deals. You will engage with C-suite and senior leadership, often involving multiple stakeholders. Most interactions will be via Zoom, with occasional in-person meetings and travel. You will lead demos, supported by Solutions Engineering for technical evaluations. This position is ideal for someone energized by building, comfortable with multiple routes to market, and dedicated to developing deep product and market expertise. It is a quota-carrying role with a competitive commission structure and a clear performance framework.

Responsibilities

Own the full sales cycle across the APAC market, from pipeline development through to close
Apply a consultative approach to discovery and demonstration, building a genuine understanding of each prospect’s business before presenting a solution
Lead product demonstrations that are tailored to each prospect’s specific context, translating complex AI capability into clear, tangible business outcomes
Collaborate with Solutions Engineering, Account Management, and Customer Engineering to ensure a smooth path from signed contract to successful deployment
Maintain accurate pipeline records and forecasts in Salesforce on a weekly, monthly, and quarterly basis
Develop substantive product expertise across Aircall’s platform and AI capabilities, with the ability to speak credibly to technical and commercial stakeholders alike
Incorporate AI tools into your daily workflow as a matter of practice, from prospecting and research through to outreach and follow-up

Requirements

4+ years of full-cycle SaaS closing experience, ideally at mid-market and strategic level
A consistent track record of meeting and exceeding quota
Familiarity with a structured sales methodology such as SPICED, and the ability to apply it effectively across complex deal cycles
The ability to simplify complexity. You can take a sophisticated product, understand a customer’s world, and show them something they didn’t know they needed in a way that makes immediate sense
Experience working with or alongside channel partners as part of a broader go-to-market motion
Demonstrated fluency with AI tools in a professional context. We’re looking for someone who has already started building these into how they work and is committed to going further
The organisational discipline to manage a complex, multi-threaded pipeline without losing momentum across any of it
A genuine interest in the product, the market, and the long-term opportunity
Candidates must have full working rights in Australia

Skills

AI tools
Sales methodology (SPICED)
Consultative selling
Product demonstration
Pipeline management
Forecasting
Salesforce

Location

Sydney CBD, O’Connell Street

Work Type

Hybrid
Full-time

Experience Level

Mid-market
Strategic account level

Salary/Compensations

Competitive commission structure

Benefits

Competitive salary package & benefits
Fast-learning environment
Entrepreneurial and strong team spirit
Work-life balance

About the Company

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
Key moment to join Aircall in terms of growth and opportunities
45+ Nationalities: cosmopolite & multi-cultural mindset

Equal Opportunity

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
We’re working to create a place filled with diverse people who can enrich and learn from one another.
We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
Above all else, we understand and acknowledge that we have work to do and much to learn.