About the Role
As an A/R Biller at Phoenix House, you will be responsible for the billing of Outpatient and inpatient and follow up of claims. Be part of something bigger — help us build a healthier, addiction-free future together.
Responsibilities
- Resolve cash generating accounts expeditiously to bring in revenue for the company.
- Work an average of 40-50 accounts per day 100% of the time.
- Work accounts with 5% or less error ratio.
- Follow-up on Managed Medicaid, Commercial and Essential claims by phone calls to the insurance companies, websites, if available, or any online resources.
- File appeals on denied claims when appropriate while working each account/claim.
- Use the appropriate reason and status codes in the EMR system for each account.
- Request the correct information from the appropriate entity when attempting to resolve the account.
- Ask the appropriate questions when calling insurance companies or state programs, or patients.
Requirements
- High school diploma or equivalent required.
- Excellent written and verbal communication skills, on Program specifics processes.
- Excellent organizational, time management and problem-solving skills.
- Proficient in Microsoft Office Suite or similar software.
- Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
- Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 30 pounds.
Skills
- Understanding of medical terminology, diagnosis codes, denial codes, and calculating fee schedules.
- Strong understanding of UBs, 1500s, Electronic Remittance Advice (ERAs).
- Ability to read and understand EOBs (Explanation of Benefits).
- Ability to read and understand the 820 billing regulations and applying them when following up on Claims.
- Leadership
- Initiative
- Ethical Practices
- Judgment
- Relationship Management
- Emotional Intelligence
- Professional Boundaries
- Global and Cultural Awareness
- Critical Evaluation
- Problem Solving
- Decision Making
- Communication
- Teamwork
- Crisis Management
- Technical Capacity
Location
- Headquarters - Long Island City, NY 11106
Work Type
- Full Time
- Morning
Experience Level
- Up to 25% Travel
Education Level
- Associates Degree
- Vocational school training
Salary/Compensations
- $23.51 - $35.29 Hourly
Benefits
- 100% employer-paid medical insurance for all eligible employees and their dependents
- 10 Paid Holidays
- Paid vacation, sick time, personal and wellness time
- Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
- Pet insurance, legal support, and other supplemental insurance
- A generous tuition reimbursement program
- 403(b) retirement plan
About the Company
- Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery.
- We provide treatment, housing, and support services for our clients and their families.
- Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness.
- By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.
