About the Role
Rho is seeking a data professional to work on high-impact data projects focused on detecting, preventing, and understanding customer behavior. This role involves designing experiments, building predictive models, extracting insights from unstructured data, and collaborating across teams to influence product direction and improve customer retention.
Responsibilities
- Design experiments to identify churn signals and growth opportunities.
- Build predictive models to forecast customer behavior.
- Extract insights from unstructured data, including transcripts, using LLM extraction experiments.
- Develop probabilistic models for signal interaction and behavioral clustering.
- Analyze graph and network signals for fundraise contagion detection and referral clusters.
- Iterate on the Markov Chain for customer health.
- Analyze Account Management Specialist (AMS) and Growth Account Executive (GAE) responses to churn signals and identify playbook improvements.
- Increase Go-To-Market (GTM) workflow efficiency.
- Analyze production adoption patterns to increase stickiness.
- Communicate findings clearly to both technical and non-technical audiences.
- Take full ownership of analyses.
Requirements
- Challenging coursework in Computer Science, Mathematics, Statistics, Data Science, or a related quantitative field.
- Project experience in statistics, ML, econometrics, or a related quantitative field.
- Proficient in Python.
- Comfortable with SQL.
- Willing to run a high volume of experiments.
- Willing to work with messy, incomplete data.
- Ability to communicate quantitative work clearly to technical and non-technical stakeholders.
- Comfortable with ambiguity and underspecified problems.
- Ability to take ownership and run experiments end-to-end.
- Ability to question everything and pressure-test assumptions.
- Ability to learn new tools, data, and methods quickly and independently.
- High attention to detail.
- Deeply analytical reasoning from data and quantifying claims.
- High throughput in running experiments.
Skills
- Python
- SQL
- Statistics
- Machine Learning (ML)
- Econometrics
- Data Analysis
- Experiment Design
- Predictive Modeling
- Unstructured Data Analysis
- LLM Extraction
- Probabilistic Modeling
- Graph Analysis
- Network Analysis
- Markov Chains
- Data Visualization
- Communication
Education Level
- Challenging coursework in Computer Science, Mathematics, Statistics, Data Science, or a related quantitative field
Salary/Compensations
- $20-$35 per hour
About the Company
- Rho is the modern banking platform built for startups.
- Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.
