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About the Role

The Chief Program Officer (CPO) is a senior executive leader accountable for the overall performance, quality, compliance, sustainability, and growth of the organization’s programs and services. The CPO ensures all programs advance the mission, strategic priorities, and long-term vision, provides enterprise-level leadership, manages organizational risk, and drives programmatic innovation and growth.

Responsibilities

• Serve as a key executive partner to the CEO in supporting the Board of Directors’ fiduciary, strategic, and oversight responsibilities.
• Provide regular, accurate, and transparent reporting to the CEO and Board on program performance, outcomes, risks, compliance status, and strategic initiatives.
• Ensure all programs operate in full compliance with federal, state, funding, certification, and licensing requirements, proactively identifying and mitigating risk.
• Advance Board-approved strategic plans by leading programmatic growth, service expansion, and innovation initiatives.
• Ensure organizational readiness for audits, regulatory reviews, and external evaluations.
• Uphold and model ethical leadership, human rights protections, and organizational values across all services.
• Provide enterprise-wide leadership and direction to all program and clinical operations.
• Partner with the CEO and executive team to develop, implement, and monitor multi-year strategic plans and growth initiatives.
• Translate Board-level strategy into measurable operational goals, outcomes, and performance metrics.
• Identify emerging service needs, funding opportunities, and strategic partnerships that support long-term sustainability.
• Collaborate with executive peers across Finance, Human Resources, Information Technology, Quality Improvement, and Planning to ensure organizational alignment.
• Ensure consistent delivery of high-quality, person-centered services aligned with the organization’s mission and values.
• Lead a continuous quality improvement framework that uses data, performance metrics, and stakeholder feedback to drive excellence.
• Ensure meaningful engagement with individuals receiving services and their families to inform quality and service design.
• Oversee licensure, human rights protections, clinical integrity, and program standards across all services.
• Prepare and manage the annual operating budget for programs in partnership with the CEO and CFO.
• Ensure financial sustainability of all programs and service lines through sound fiscal management and performance monitoring.
• Identify and mitigate operational, financial, and compliance risks impacting program performance.
• Support Board-level financial oversight by providing clear reporting on programmatic financial performance.
• Lead, mentor, and develop a high-performing executive and senior management team, including Program Directors, Regional Directors, and the Vice President of Clinical Services.
• Ensure effective succession planning, leadership development, and retention strategies for program leadership roles.
• Foster a culture of accountability, transparency, collaboration, and continuous learning.

Requirements

• Minimum 10 years of progressive professional experience, including at least 5 years in senior executive or enterprise-level leadership overseeing complex, multi-site human services or healthcare programs.
• Demonstrated experience collaborating with and supporting Boards of Directors.
• Proven success leading strategic planning and organizational growth initiatives.
• Experience managing organizational risk and ensuring strong governance practices.
• Demonstrated ability to drive performance through data-informed decision-making.

Skills

• Strategic and enterprise leadership
• Operational oversight of complex, multi-site programs
• Regulatory compliance and risk stewardship
• Continuous quality improvement and performance analytics
• Financial acumen and resource management
• Governance partnership and Board engagement
• Cross-functional collaboration and organizational alignment
• Leadership development and talent cultivation
• Change management and organizational adaptability
• Executive communication and stakeholder engagement

Location

• New York, NY

Work Type

• Full-time

Experience Level

• Senior executive
• Enterprise-level leadership

Education Level

• Advanced degree in Human Services related field, Business or Public Administration

Salary/Compensations

• $200,000 - $210,000/yr.

Benefits

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

About the Company

• The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!

Equal Opportunity

• The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!