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About the Role
The Fulfillment Call Center position provides courteous, gracious, on-brand customer service over the phone regarding curbside or delivery orders. Order Specialists take calls regarding products and services while troubleshooting order issues.
Responsibilities
- Works collaboratively with the team to manage multiple calls, emails, and inquiries
- Utilized multiple proprietary programs to manage customers' orders and workflow
- Effectively manages time with inbound phone calls, and outbound calls to resolve customer issues
- Actively researches product information and shares information on product uses with customers based on feedback and testimonials
- Communicates consistently with our Fulfillment team to astonish our customers with timely resolution to customer issues
- Coordinates return deliveries from customers and processes them for credit to customers
- Consistently arrives promptly to work the assigned schedule
- Responsible for maintaining discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties
- Will be trained in Fulfillment processes such as pulling and packing orders
Requirements
- You love to engage with people and make a connection.
- You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
- You have a heart for service and enjoy learning customer needs to offer suggestions.
- You are eager to learn how technology and selling work together to provide an exceptional customer experience.
- You take pride in your work.
- You like to stay busy, balance priorities, and utilize organizational skills.
- You understand retail is an ever-changing industry and remain flexible with your schedule.
- You want to delight the people around you.
- You are at least 18 years of age.
- The Container Store promotes a smoke-free, drug-free environment.
Skills
- Customer service
- Phone communication
- Order management
- Troubleshooting
- Product research
- Team collaboration
- Time management
- Organizational skills
- Flexibility
Location
- Sixth Avenue location (between 18th and 19th streets)
Work Type
- Part-time
Salary/Compensations
- Starting at $17.00 an hour, up to $18.00 an hour
Benefits
- Competitive health, dental, and vision plans
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
- Unique "1equals3" website for easy access to your benefits information and company updates
- Competitive sick pay and PTO plan
- Basic life insurance
- Disability insurance options
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Flexible spending accounts (FSAs)
- Parental leave policies
- Adoption and surrogacy assistance
- Fertility & maternity support program
- Paid holidays
- Gym membership discounts
- Qualified transportation benefits program
- Hefty discount on amazing products, including merchandise, custom spaces, and services
- Gift cards
- Pet insurance
- Service awards
- Retirement gifts
- Recognition for exemplifying core principles
- Recognition for exceptional daily contributions
- Participation in Employee Resource and Affinity Groups
- Opportunity to guide community giving
About the Company
- Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category.
- We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives.
- We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
- We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Equal Opportunity
- We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act