Clinical Solution Specialist - Patient Monitoring (Field: Buffalo/Rochester, NY/Harrisburg, PA)
Philips · Buffalo, NY, US
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About the Role
Serve as a clinical resource and application knowledge expert for Philips Hospital Patient Monitoring (HPM) products, facilitating solutions design, optimization, configuration, and delivery to ensure a quality customer experience.
Responsibilities
- Provide clinical customer support as the clinical application knowledge expert.
- Facilitate solutions design, optimization, configuration, and delivery of Philips HPM products.
- Serve as a clinical resource to customers, working with field service, sales, and project management.
- Establish and maintain strong working relationships with key internal partners and customers.
- Understand customer goals and develop plans to support clinical solutions implementation and usage.
- Deliver consultative and advanced clinical services focused on workflows and optimization.
- Manage the clinical aspects of an implementation, including workflow assessment, education planning, and configuration requirements.
- Plan and deliver equipment and application education.
- Support first customer use and encourage ongoing adoption of change.
- Optimize the use of complex monitoring solutions.
- Understand the clinical implications of technical implementations.
- Apply product and clinical knowledge to troubleshoot and solve problems.
Requirements
- 4+ years of experience as a Registered Nurse in a hospital environment.
- Prior clinical training and adult education delivery experience is highly preferred.
- Experience in Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER), Operating Room (OR), Neonatal Intensive Care Unit (NICU), and/or Pediatric Intensive Care Unit (PICU) settings.
- Knowledge of Philips IntelliVue monitoring equipment and applications is preferred.
- Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse).
- Must be able to provide verification for current/active license.
- Certified Technical Trainer Plus (CTT+) and/or Virtual Certified Technical Trainer Plus (VCTT+) is preferred.
- Passionate about technology and education related to patient care.
- Excellent verbal and written communication and presentation skills.
- Must be able to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
- Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
- Must be able to work flexible hours based on business needs.
- Must be able to wear all required personal protective equipment.
- May be required to comply with vendor credentialing.
- US work authorization is a precondition of employment.
- Must reside in or within commuting distance to Buffalo, Rochester, NY, and Harrisburg, PA.
Skills
- Clinical customer support
- Clinical application knowledge
- Solutions design
- Solutions optimization
- Solutions configuration
- Solutions delivery
- Customer relationship management
- Workflow assessment
- Education planning
- Technical troubleshooting
- Intensive Care Unit (ICU)
- Critical Care Unit (CCU)
- Emergency Room (ER)
- Operating Room (OR)
- Neonatal Intensive Care Unit (NICU)
- Pediatric Intensive Care Unit (PICU)
- Philips IntelliVue monitoring equipment and applications
- Verbal communication
- Written communication
- Presentation skills
Location
- Buffalo, NY
- Rochester, NY
- Harrisburg, PA
- Western Upstate NY
- PA
- OH
Work Type
- Field role
- Full-time
Experience Level
- 4+ years of experience as a Registered Nurse
Education Level
- Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse)
- Certified Technical Trainer Plus (CTT+)
- Virtual Certified Technical Trainer Plus (VCTT+)
Salary/Compensations
- PA: $90,000 to $143,000
- NY: $101,000 to $160,000
Benefits
- Company fleet/car
- Training
- Advancement opportunities
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
About the Company
- We are a health technology company.
- We believe that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
- Do the work of your life to help improve the lives of others.
Equal Opportunity
- Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.