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About the Role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We are looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.
Responsibilities
- Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
- Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
- Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.
Requirements
- College degree or equivalent technical experience.
- At least 2 years of experience in the software industry.
- Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving.
- Strong problem solving skills, ability to think about complex problems and come up with creative solutions.
- Strong analytic capability.
- Strong oral and written communication skills.
- Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices).
- Track record of successful managing customers and complex data management needs.
- Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP).
- Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues.
- Development and/or Technical Support Experience with J2EE applications, especially as implemented on BEA WebLogic, IBM WebSphere, and JBoss is a plus.
- Hands-on experience trouble shooting Java and J2EE related errors.
- Thorough understanding of data modeling, physical schema properties, triggers, stored procedures, and database backup, restore and recovery processes.
Skills
- Communication skills
- Customer-relationship skills
- Responsiveness
- Sensitivity
- Diplomacy
- Independent work
- Collaborative work
- Advanced problem-solving skills
- Technical aptitudes
- Adaptability
- Quick learning
- Business acumen
- Resource management skills
- Work procedures
- Inspiring people
- Motivating people
- Rallying support behind vision
- Analysis
- Debugging
- Trouble-shooting
- Persistence in problem solving
- Creative solutions
- Analytic capability
- Oral communication skills
- Written communication skills
- Technical knowledge of Cloud deployment
- Technical knowledge of on-premise software solutions deployment
- Data Warehousing
- Data Integration
- Data Virtualization
- Business Intelligence
- Application Integration
- Microservices
- Managing customers
- Complex data management needs
- Software architecture expertise
- System design expertise
- Cloud platforms expertise (AWS, Azure, GCP)
- Root cause analysis
- J2EE applications
- BEA WebLogic
- IBM WebSphere
- JBoss
- Java troubleshooting
- J2EE troubleshooting
- Data modeling
- Physical schema properties
- Triggers
- Stored procedures
- Database backup
- Database restore
- Database recovery processes
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Full-time
Experience Level
- 2 years of experience in the software industry
Education Level
- College degree or equivalent technical experience
Salary/Compensations
- $118,900 - $178,300 annually
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Ready to level-up your career at the company leading workforce transformation in the agentic era?
- Agentforce is the future of AI, and you are the future of Salesforce.
- When you join Salesforce, you’ll be limitless in all areas of your life.
- Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
- Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
- Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.