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About the Role
CLEAR is seeking a proactive and people-oriented IT Support Specialist I to maintain the smooth operation of the team by troubleshooting hardware and software issues, supporting AV needs, and ensuring new hires are set up for success. This role involves close collaboration with various teams, delivering high-quality support with a strong customer service focus in a fast-paced, collaborative environment.
Responsibilities
- Respond to incoming support tickets escalated from AI agent promptly, triaging and prioritizing based on urgency and impact.
- Troubleshoot basic hardware, software, and connectivity issues on Mac and Windows laptops, as well as iOS and Android devices, in person and remotely.
- Configure and deploy hardware for new employees.
- Facilitate IT onboarding presentations for new hires, covering equipment, accounts, and support resources.
- Support user-facing identity and access management requests, including login issues, access requests, and provisioning delays within Okta and SailPoint.
- Manage user accounts in Google Workspace, including email addresses, distribution lists, and shared resources.
- Set up, monitor, and provide live support for audio-visual systems during company meetings and events.
- Arrange warranty repairs, maintain stockrooms, and perform physical asset counts.
- Provide exceptional customer service, including white-glove support for executive or VIP users.
- Follow existing how-to guides and process documentation, and flag gaps or outdated steps.
- Learn IT processes and procedures, adapting quickly to new technologies and embracing change.
Requirements
- 0-2+ years of experience in IT support or a related field.
- Ability to troubleshoot mainstream desktop and mobile operating systems, as well as common applications like Chrome, Slack, and Zoom.
- Comfort running or supporting AV setups for live meetings and events.
- Excellent verbal and written communication skills.
- Strong organizational skills, with the ability to multitask and manage time effectively in a high-ticket-volume environment.
- Ability to work well independently and collaboratively within a team.
- Motivated self-starter who picks up new skills quickly.
- Bias for action by proactively addressing issues.
Skills
- IT Support
- Hardware Troubleshooting
- Software Troubleshooting
- Connectivity Troubleshooting
- Mac OS
- Windows OS
- iOS
- Android
- Identity and Access Management
- Okta
- SailPoint
- Google Workspace
- Audio-Visual Systems Support
- Customer Service
- Interpersonal Skills
- Time Management
- Collaboration
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $80,000 - $100,000
Benefits
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy support)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for you and your dependents
- CLEAR Plus membership
- 401(k) retirement plan with employer match
- Catered lunches
- Stocked kitchens
- Stipends and reimbursement programs for learning & development
About the Company
- CLEAR is building THE secure identity company of the future, making experiences safer and easier—physically and digitally.
- CLEAR's secure identity platform has over 38 million Members and a growing network of partners worldwide.
- The company focuses on transforming how people live, work, and travel through frictionless experiences.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
- CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
- We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.