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About the Role

Join a world-famous cloud tech brand in Greece, combining remote work flexibility with an expat lifestyle. This role offers the chance to help Japanese-speaking users solve digital challenges while enjoying the Greek environment.

Responsibilities

• Be the online savior for Japanese-speaking users, helping them solve daily digital hurdles on a cloud storage platform.
• Connect with users across Chat, Email, and Calls.
• Help users troubleshoot file syncing issues, perform digital file restorations, and resolve account access requests.
• Guide clients through billing questions and process payments or refunds.

Requirements

• Must hold EU citizenship (or valid full work rights in Greece).
• C1/Native level Japanese.
• Conversational English (B2) for training sessions and internal tools.
• Strong written communication skills.
• Typing speed of >=35 wpm.
• Solid PC knowledge.
• Familiarity with cloud storage.
• Ready to work night shifts.

Skills

• Japanese
• English
• Written communication
• Typing
• PC knowledge
• Cloud storage

Location

• Greece
• Remote

Work Type

• Work-From-Home
• Night Shift

Experience Level

• No previous tech support experience required

Salary/Compensations

• 14 Salaries per Year

Benefits

• Full Relocation Assistance: Flight ticket to Greece, temporary hotel stay, local administrative setup support.
• Full Home Office Setup: Production hardware and gear.
• Private health insurance coverage.
• Regular games, activities, and team huddles.

About the Company

• A world-famous cloud tech brand.