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About the Role
This role involves providing onsite troubleshooting, preventive maintenance, and emergency maintenance of electro-mechanical and automation solutions within a healthcare environment. You will collaborate with healthcare professionals to optimize healthcare delivery and improve patient outcomes, directly impacting patient lives. Opportunities for advancement and learning specialized automated or robotic products are available.
Responsibilities
- Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
- Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
- Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
- Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
- Provide coaching and mentoring as needed.
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Requirements
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
- Frequent local travel in the primary area.
- Backup support in adjacent areas as needed.
- Provide work area at home and space for trunk stock inventory.
- Must have a valid driver's license with an acceptable driving record.
- Must be able to meet Omnicell's insurance coverage requirements.
- Must have their own vehicle in acceptable working condition.
Skills
- Troubleshooting
- Preventive maintenance
- Emergency maintenance
- Network Engineering
- Robotics
- Electronics
- Mechanical repair
- Computer device repair
- FDA regulations for medical devices
- Quality Management Systems
Location
- Onsite
- Local travel in the primary area
- Adjacent areas as needed
- Work area at home
Work Type
- Full-time
- Onsite
- Travel
Experience Level
- Level I
- Level II
- One year of relevant experience (for Level II)
- Four years of relevant experience (for Level II)
- Seven years equivalent experience (for Level II)
Education Level
- Coursework in Network Engineering, Robotics, or Electronics
- Bachelor’s Degree in Engineering/Technology or related discipline
- Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline
Salary/Compensations
- $38 - $50 USD per hr
Benefits
- Opportunities for advancement
- Learning specialized automated or robotic products
About the Company
- Omnicell's electro-mechanical solutions
- Omnicell's policies and procedures