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About the Role

The Coordinator, Product Operations will liaise between vendors and internal teams to ensure product information is accurate, tracked, and updated efficiently. This role requires strong organizational skills, effective cross-team communication, and a keen eye for detail.

Responsibilities

• Support product launches by coordinating sampling, channel setup, launch, and post-launch updates in partnership with the Product Team.
• Coordinate required product details before launch, including SKU information, dimensions, weights, materials, and packaging with external vendors.
• Track product changes after launch, including packaging updates, specification changes, variant additions, and product page updates.
• Maintain accurate product information within internal trackers, product databases, and shared documents.
• Support SKU creation, SKU updates, product attributes, variant details, product specifications, and packaging information.
• Perform quarterly audits of product information to identify and correct missing, outdated, or inconsistent data by communicating with vendors.
• Onboard new vendors by communicating and documenting their business information for Finance, Supply Chain, and Product teams.
• Review and organize product performance data, including returns and warranty claims, to facilitate product improvements and coordinate vendor credit chargebacks.
• Monitor vendor and product testing/audit reports to ensure validity and arrange third-party quality control inspections and/or factory audits.

Requirements

• 1-3 years experience in product management, product development, sourcing, merchandising, or a related discipline.
• Previous experience with Shopify is considered an asset.
• Experience in consumer products, including furniture, home goods, and bedding, within a retail and/or eCommerce environment is an asset.
• Proficient in Excel and/or Google Sheets.
• Strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple timelines, tasks, and stakeholders simultaneously.
• Resourceful, proactive, and a team player.

Skills

• Excel
• Google Sheets
• Product Information Management
• Vendor Management
• Cross-functional Communication
• Attention to Detail
• Time Management
• Problem Solving

Experience Level

• 1-3 years

Education Level

• Bachelor’s degree in Business, or a related field

Salary/Compensations

• $45,000.00 - $60,000.00 annually

Benefits

• Medical
• Dental
• Vision
• Employee discount on all products
• Free mattress and bedding set upon completion of probationary period

About the Company

• At Silk & Snow, we create products that turn your house into a home.
• We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.
• We make every decision by following three principles: use better materials, ensure thoughtful manufacturing, and maintain transparency.
• We are proud of our products and want to give our customers the confidence that they are purchasing better products for their family, their home, and the planet.

Equal Opportunity

• We prioritize diversity and inclusivity in our company culture.
• We are committed to building a company culture of inclusion and diversity where differences are embraced and valued.
• We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.
• Upon request, accommodations are available during all stages of the recruitment process.