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About the Role

The Quality Assurance team is a core part of our Software Engineering organization, playing a critical role in ensuring the reliability and safety of the software that powers pharmacy automation. As a Software Test Engineer, you’ll take a hands-on approach to validating complex, real-world scenarios through thoughtful and thorough manual testing. You’ll partner closely with engineers, product teams, and domain experts to understand how our solutions are used in live pharmacy environments, and translate that into high-impact test coverage. Your work will directly influence the performance and trustworthiness of our products. In this role, you’ll operate with a high degree of ownership—designing, executing, and continuously improving test approaches for your assigned areas. You’ll also contribute to shaping quality practices by sharing insights, refining processes, and helping elevate how we think about testing across the organization.

Responsibilities

Define comprehensive, reusable test plans for software.
Assemble test data and conditions to fully validate test plans.
Work with teams to understand product requirements and technical specifications.
Use knowledge of common failures and faults to create comprehensive test plans.
Execute and document results of test plans and identify deviations from requirements.
Execute, maintain and enhance provided Test Automation scripts/processes.
Identify and document expected results and behaviors from execution of plans and communicate results with programming and engineering staff.
Provide assistance for investigation and resolution of reported application and system issues.
Participate in the design phase of software development to gain an understanding of the testing requirements for each release of the system.
Identify and execute appropriate regression test cases and ensure new changes haven’t adversely affected the performance of other interrelated components.
Update existing test plans to meet new software and hardware features and components.
Accurately estimate the time it will take to complete tasks.
Travel to customer sites for testing and maintenance for up to two weeks at a time.
Occasionally present new features, functionality and defect fixes to internal and external stakeholders.
Work with team to implement better testing practices, continuous improvement of quality processes.
Occasionally provide On-Call Support.
Work directly with the Automation team to prepare regression and release test cases for automation.

Requirements

Ability to travel (50%) including extended overnights, before/after normal work hours, and weekends, as needed.
Bachelor’s degree or equivalent work experience.
2-4 years of experience in software support, software testing, or training.
Experience with Microsoft OS and SQL Server.
Previous work experience in the software industry.
Testing experience and solid troubleshooting skills.
Ability to take ownership of assigned tasks.
Strong communication skills (both verbal and written) and interpersonal skills, including being a good listener.
Experience writing technical documentation.
Solid time management and prioritization skills.
Project and goal oriented.
Approachable, possess a positive attitude and readily accepting of change.
Strong work habits and work ethic.
Good presentation skills.
Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Skills

pharmaceutical industry experience
familiarity in pharmacy workflows and terminology
Test Automation experience
Microsoft OS
SQL Server

Location

Customer sites

Work Type

Full-time
On-Call Support

Experience Level

2-4 years

Education Level

Bachelor’s degree or equivalent work experience

Salary/Compensations

$62,069.00 - $94,453.00

Benefits

Generous time off policy
Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
Competitive benefits, salary, and talent development opportunities
Commitment to professional development
Working for a company where your voice is heard

About the Company

iA® (Innovation Associates®) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions.
With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results.
Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings.
Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients.
iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets.
iA can help customers transform their pharmacy.
Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency.
iA empowers pharmacists to focus on patient care.
iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.
Our Products: Software, Modular Hardware, Sophisticated Counting and Collation Devices.
Our Core Values: Solutions Driven, Customer Centric, Championing Diversity, Empowering Ownership, Trust Daringly.

Equal Opportunity

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.