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About the Role

The CRM & Loyalty Coordinator will support the development of new CRM strategies, focusing on growth for brand partners and engaging top-tier customers. This role involves executing plans, supporting CRM innovation, and championing customer needs.

Responsibilities

• Turn brand insights into innovative campaigns that will drive growth for our brands.
• Set up targeted promotions and customer segmentation groups in CMS (Salesforce) and CDP (Optimove).
• Brief internal creative teams on copy, design, and create shoot briefs.
• Coordinate external vendors to create campaign assets, including print and email.
• Devise audiences for campaigns, events, and other targeted activity with the wider CRM team.
• Collaborate with the Digital Trading Team to execute targeted campaigns.
• Collaborate with category teams (buyers) to develop brand growth plans.
• Manage the day-to-day running of BAU CRM campaigns impacting top-tier customers.
• Work with the Ecomm team to improve customer journeys and engagement with the loyalty program, focusing on top-tier customer experience.
• Identify new opportunities to engage with top-tier customers, enhancing their experience.
• Assist in reporting and insights.

Requirements

• Highly organized with meticulous attention to detail.
• Excellent time management skills.
• Excellent communication skills.
• Strong Microsoft Office skills.
• Adaptable, flexible, and a team player.
• Confidence to liaise with various stakeholders.
• Proactive with a ‘can-do’ attitude.
• A self-starter with the energy and determination to deliver results.
• Entrepreneurial spirit and enjoy coming up with fresh, creative ideas.
• Not afraid to drive change in ways of working.
• Must have the right to live and work in the UK.

Skills

• Ability to listen and take direction on a variety of tasks
• Microsoft Office skills
• CRM systems understanding (beneficial, not prerequisite)
• Passion for beauty retail (beneficial, not a requirement)

Benefits

• Information about benefits available on the company website.

About the Company

• As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
• Through neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty.
• The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Equal Opportunity

• Space NK are an equal opportunities employer.
• Information about pledges on Diversity, Inclusion and Belonging available on the company website.