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About the Role

We are seeking a Senior Full Stack Engineer to ensure the flawless operation of Fanatics Live and Instant Rips during peak activity, focusing on real-time transactions between collectors and sellers. This hands-on role involves diagnosing and fixing issues, improving system reliability through enhanced dashboards, alerts, and automation, and developing durable solutions for root causes. As the first engineer dedicated to live operations, you will have significant ownership and impact in defining this discipline as the platform expands globally. The role requires real-time support during peak platform activity, with working hours from Wednesday to Sunday, 1:00 PM to 9:00 PM PT.

Responsibilities

Act as the designated technical responder for real-time issues during live shows or Instant Rip experiences, including triage, diagnosis, and resolution or escalation with full context.
Own incident response from declaration to postmortem, driving resolution in the moment.
Manage the operational health of live products by building and improving dashboards, alerts, and SLOs, and instrumenting the application layer to proactively identify failure modes.
Collaborate with account managers, CX, and business teams to identify gaps in internal tooling and develop self-service tools for common operational tasks.
Automate manual operational workflows.
Identify systemic root causes of recurring issues and implement durable fixes.
Take ownership of persistent issues impacting seller and buyer experience and drive them to resolution.
Contribute to the platform reliability roadmap.
Establish scalable live support through runbooks, documentation, and escalation paths.
Own and deliver complex reliability initiatives involving multiple engineering teams.
Lead architecture and technical design discussions for live operational capabilities.
Align technical strategies and incident prevention priorities across product, platform, and infrastructure teams.
Provide technical guidance, mentorship, and establish knowledge-sharing practices.

Requirements

6+ years of professional software engineering experience with strong full stack proficiency.
Hands-on experience with observability tooling (e.g., Datadog), including building dashboards, defining alert thresholds, and interpreting anomalies under pressure.
Experience with incident response or live service support in a production environment.
Working proficiency with cloud infrastructure (e.g., AWS), CI/CD pipelines, and scripting for operational automation.
Sound engineering judgment for independent diagnosis of application-layer issues and decision-making under time pressure.
Strong cross-functional communication skills for daily interaction with non-engineers.
A bias toward building systems, runbooks, and automation over one-off fixes.
Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience.

Skills

Full stack proficiency
Observability tooling
Incident response
Live service support
Cloud infrastructure (AWS or equivalent)
CI/CD pipelines
Scripting for operational automation
Engineering judgment
Cross-functional communication
System building
Runbook creation
Automation
Elixir (preferred)
GraphQL (preferred)
React (preferred)
Real-time streaming technologies (WebSockets, live video) (preferred)
Live-streaming platforms (preferred)
Marketplace platforms (preferred)
E-commerce platforms (preferred)
Automating operational workflows (preferred)
Building internal admin tooling (preferred)

Location

New York City

Work Type

Full-time
Onsite

Experience Level

Senior

Education Level

Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience

Salary/Compensations

$160,000—$200,000 USD

Benefits

Information about benefits available at https://benefitsatfanatics.com/

About the Company

Fanatics is building a leading global digital sports platform focused on commerce, collectibles, and betting. The company aims to ignite fan passions and maximize reach for sports partners through its integrated platform. Fanatics possesses a large database of global sports fans, an extensive network of sports properties, athletes, and retail locations, and is committed to enhancing the fan experience worldwide.

Equal Opportunity

Fanatics never seeks payment from job applicants. Ensure communication is from a Fanatics email address (@collectfanatics.com). Apply through the company website at www.fanaticsinc.com/careers. By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.