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About the Role

This role ensures Menzies Aviation delivers safe, consistent, and quality ground handling services and contributes to the overall success of operations. The Director is responsible for compliance with all regulatory, airport, customer, and internal standards, while delivering high-quality services to domestic and international airlines. The successful candidate must demonstrate the ability to manage a business in a challenging environment, maintain strict safety standards, adhere to corporate governance, and meet financial targets.

Responsibilities

Fully responsible for all aspects of the JFK Ramp operations, including Passenger Service, Aircraft Cleaning & Ramp Handling.
Fully accountable for meeting customer operational needs and exceeding station goals and revenue targets.
Fully accountable for compliance with Corporate Governance, legal, and quality aspects of Menzies’ businesses in JFK.
Lead and work with the senior team to maintain and enhance safety & security systems, risk assessments, inspections & audits, operational training programs, planning, operational processes, and service delivery.
Regularly interact with customers to promote the station and measure customer satisfaction, using feedback to improve capabilities and processes.
Responsible for maximizing station performance by strategically aligning resources.
Implement company policies and procedures, promoting sound safety, security, and people management practices.
Promote and drive a ‘safety first’ culture throughout the organization.
Ensure the business unit remains compliant with internal standards and all relevant industry, regulatory, and state legislated requirements.
Lead and motivate teams to deliver excellent quality and productivity.
Direct and motivate Managers to achieve agreed targets and identify areas for development.
Uphold the responsibility and duty for the health, safety, and wellbeing of oneself and others.

Requirements

Proven leadership and people management skills.
Experience in business development, sales, and commercial negotiation & pricing.
Wide ranging general management experience, with some years of senior management experience.
Extensive management and/or support service experience, preferably in a ground handling, Aircraft Cleaning, Ramp Services, aviation, or logistics environment.
Strong communication and interpersonal skills, with confidence to influence and present at all levels.
Interpersonal skills: Independence, decisiveness, ability to work accurately and independently.
Ability to influence, engage, and motivate at all levels.
Flexible, determined to succeed, and self-motivated.
Must hold requisite employment authority to work in the USA.
Must pass FBI background check and obtain US Customs seal.
Must pass all pre-employment testing, drug screen, and background checks.

Skills

Communication skills
Interpersonal skills
Leadership skills
People management skills
Business development
Sales
Commercial negotiation
Pricing
General management
Senior management
Ground handling
Aircraft Cleaning
Ramp Services
Aviation
Logistics
Influencing
Presenting
Independence
Decisiveness
Accuracy
Motivation

Location

Work Type

Full-time

Experience Level

Senior management experience
Extensive management experience

Education Level

Bachelor’s Degree required
Postgraduate Degree preferred

Salary/Compensations

$125,000 to $145,000

About the Company

People. Passion. Pride. This is what has driven our teams since 1833.
A critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
At the heart of our business is our people.

Equal Opportunity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.
Where everyone feels valued and can reach their full potential.