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About the Role

Lead European go-to-market execution across Solution Engineering, Delivery, and Program Implementation. Own the end-to-end customer journey from pre-sales solutioning through to program launch and expansion, while building the operational infrastructure to scale Marqeta’s European business. This senior leadership role requires strategic vision and operational rigor to shape how Marqeta delivers for customers in Europe, driving Time to Value improvements, enabling revenue growth, and ensuring excellence across card network and BIN delivery operations.

Responsibilities

Own and scale Solution Engineering and Delivery organizations supporting issuer processing and program management customers across Europe.
Define clear engagement models with Sales and Account Management across the full customer lifecycle: pre-sales, onboarding, implementation, and expansion.
Build and maintain a standardized Solutions & Delivery framework driving consistency, speed, and quality.
Ensure measurable KPIs spanning Time to Value, delivery quality, predictability, and customer satisfaction.
Implement automation, process simplification, and reusable solution components.
Ensure all solution designs are scalable, compliant, and aligned with Marqeta’s product and market strategy.
Own Marqeta’s Card BIN delivery teams in Europe, integrating people, processes, and governance into a unified operating model.
Standardize BIN onboarding, certification, and lifecycle management processes for reliability and compliance.
Build a scalable BIN operating model supporting future growth in European volumes and program complexity.
Serve as Marqeta’s senior operational owner for European card network relationships (e.g., Visa, Mastercard).
Ensure operational readiness, certification compliance, and execution excellence across all network obligations.
Act as the escalation point for delivery, implementation, and network-related operational issues.
Translate network rules, mandates, and changes into clear, actionable delivery plans for internal teams.
Drive tight alignment between Sales, Account Management, Solution Engineering, Delivery, and BIN Operations for a seamless customer experience.
Eliminate handoff friction, duplicated effort, and unclear ownership across the customer journey.
Partner with Product, Technology, Compliance, Risk, and Legal to ensure solutions are deliverable, compliant, and scalable, and to feed delivery insights back into the product roadmap.
Translate European market strategy into team structure, capacity models, investment priorities, and delivery excellence metrics.
Partner with Revenue Leadership to support multi-year European growth objectives and organizational development.
Build an operational culture grounded in predictability, accountability, quality, and continuous improvement.

Requirements

15+ years of experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams in payments or financial services.
10+ years scaling and leading large customer-facing operational organizations in high-growth environments.
Deep expertise across the payments ecosystem, including one or more of: issuer processing, program management, card networks, and BIN sponsorship models.
Strong background in process design, operational transformation, and customer journey improvement.
Demonstrated success reducing Time to Value and improving customer outcomes through structured operational programs.
Proven experience integrating teams or building unified operating models from multiple delivery organizations.
Track record of building and developing high-performance teams, including growing leaders and managers.
Ability to influence and build trust with senior internal stakeholders and external partners, including customers and card networks.
A strategic yet hands-on leader—equally comfortable setting vision and rolling up their sleeves to drive execution.
Comfortable operating in a fast-moving, international, matrixed organization.
Strong communicator who can bridge the gap between technical delivery teams and commercial leadership.
High ownership mentality with a bias toward simplification, clarity, and getting things done.

Skills

Solution Engineering
Delivery
Program Implementation
Go-to-market execution
Customer journey management
Operational infrastructure scaling
Strategic vision
Operational rigor
Time to Value improvement
Revenue growth enablement
Card network operations
BIN delivery operations
Issuer processing
Program management
Card networks
BIN sponsorship models
Process design
Operational transformation
Customer journey improvement
Team building
Leadership
Stakeholder influence
Communication

Location

London, UK

Work Type

Hybrid

Experience Level

Senior Director
15+ years
10+ years

Benefits

Premium Private Medical and Dental coverage
Generous time off program with additional “Floating Holiday days”
Retirement savings program with company contribution
Equity in a publicly-traded company and an Employee Stock Purchase Program
Monthly stipend to support remote work model
Annual development stipend
Family-forming benefits
Up to 20 weeks of Parental Leave
Wellbeing programs

About the Company

Marqeta is a company focused on enabling European go-to-market execution.