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About the Role
This senior technical leadership role focuses on shaping architecture, designing robust solutions, and guiding implementation across Microsoft Dynamics, Azure, and emerging AI capabilities. Success in this role improves sales effectiveness, accelerates delivery of resilient and scalable solutions, and helps shape the shift to AI-enabled sales and service.
Responsibilities
- Acts as an AI-enabled collaborator in system design and architecture, proactively identifying opportunities where AI can enhance product capabilities, decision intelligence, and user experience.
- Applies pragmatic judgment in balancing AI-assisted and traditional approaches, evaluating trade-offs to ensure solutions remain scalable, reliable, and aligned with business and operational goals.
- Continuously identifies and optimizes repetitive, manual, or error-prone workflows by embedding AI-driven capabilities such as intelligent code reviews, automated testing, contextual alerting, and adaptive documentation.
- Leverages advanced prompt engineering and AI interaction techniques to address complex, ambiguous, and domain-specific challenges.
- Collaborates closely with cross-functional teams as an AI enabler, helping engineers, product managers, and stakeholders integrate AI into their workflows and decision-making processes.
- Lead the technical design and implementation of core platform capabilities across Dynamics 365, Azure services, and API-driven integrations, ensuring alignment to architectural standards and long-term platform strategy.
- Own the design of CRM customizations, backend services, and reusable platform components that improve scalability, maintainability, and consistency across the engineering estate.
- Drive engineering quality and platform reliability through strong practices in observability, incident management, automated testing, code quality, secure delivery, and CI/CD.
- Lead complex CRM workflow enhancements, AI-enabled capabilities, platform modernization, integrations, and migration initiatives, balancing near-term delivery with long-term technical sustainability.
- Shape and advance capabilities within the Intelligence Hub, helping define how AI-enabled services are integrated into sales and service workflows in a secure, practical, and scalable way.
- Partner with product owners, architects, and business stakeholders to shape requirements, challenge assumptions, and translate business needs into scalable technical solutions and implementation approaches.
- Provide technical leadership across data, AI, engineering, and architecture teams to align design decisions, unblock delivery, and ensure coherent end-to-end solutions across platforms.
- Mentor and develop more junior engineers through technical coaching, thoughtful code reviews, design guidance, and day-to-day support that raises engineering capability and standards across the team.
- Promote engineering excellence by setting best practices, improving design and code review discipline, and helping build the technical growth path for engineers across the team.
Requirements
- Significant experience in software engineering, Msft Dynamics 365 platform development, and enterprise delivery, with a track record of leading complex technical solutions across systems, teams, and business domains.
- Strong command of modern engineering frameworks, languages, and integration approaches, including React, TypeScript, JavaScript, Azure Functions and .NET/C#, with the ability to make sound technical trade-offs across front-end, backend, and platform layers.
- Strong experience with Power Platform and applied AI capabilities, including Power Apps, Power Automate, Copilot Studio, or related tools, with the judgement to use them appropriately within secure, scalable enterprise solutions.
- Strong experience with cloud-native engineering in Azure, including services for integration, application hosting, scalability, resilience, and secure enterprise operations.
- Strong understanding of CRM data models, business process automation, and sales domain workflows, including client and product hierarchies, relationship models, and activity tracking across integrated platforms.
- Strong understanding of CI/CD, GitLab, governance, security, and compliance considerations in enterprise platforms.
- Strong communication, collaboration, and principal-level technical leadership skills, including architecture guidance, high-quality code and design reviews, mentoring of junior engineers, and the ability to influence technical direction across Agile, product-aligned teams.
Skills
- Microsoft Dynamics 365
- Azure
- AI capabilities
- React
- TypeScript
- JavaScript
- Azure Functions
- .NET/C#
- Power Platform
- Power Apps
- Power Automate
- Copilot Studio
- Cloud-native engineering
- CI/CD
- GitLab
- Prompt engineering
- Evaluation & testing
- Guardrails
- Observability of model performance and usage
Location
- Philadelphia
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Salary/Compensations
- $180,200 - $212,100
Benefits
- Annual discretionary bonus
- 401(k) plan with a generous match
- Recognition rewards
- Competitive healthcare options
- Insurance
- Disability benefits
- Employee stock investment program
- Learning resources
- Career development programs
- Reimbursement for certain education expenses
- Paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays)
- Motivational wellbeing program
- Three weeks of PTO in your first year
- Competitive medical, dental, and vision insurance
- 401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits
- Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities
- Learning Education Assistance Program (LEAP)
- Employee Investment Benefits: Opportunity to purchase company funds with no sales charge
About the Company
- At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.
- From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.
Equal Opportunity
- Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.