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About the Role
Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. We are looking for talented professionals to help take us to the next level in the programmatic evolution.
Responsibilities
- Own the accuracy and quality of campaign set up, troubleshooting and delivery against revenue targets.
- Oversee the setup and management of incentive programs, ensuring team adherence to processes.
- Partner with the Technical Account Management team on the setup, launch, and scaling of new agency partnerships.
- Lead commercially by driving cross-sell and upsell opportunities and coaching the team.
- Build and maintain senior relationships with key agency and marketer stakeholders.
- Build trust and partnership with the Sales team, aligning on account strategy and go-to-market plans.
- Represent EMEA Account Managers' interests in global forums.
- Collaborate with Americas and APAC counterparts to share best practices and ensure global continuity.
- Act as the primary point of contact for central teams rolling out new global programs or processes.
- Own business performance across the team’s portfolio, setting expectations against client objectives and revenue targets.
- Directly manage, coach, and develop a team of 4 Account Managers and 2 Associate Account Managers.
Requirements
- 8+ years of experience in account management, campaign operations, or client services within adtech or programmatic media.
- People management experience.
- Ability to balance operational detail with commercial and strategic thinking.
- Experience in a customer-facing capacity with credibility among senior stakeholders.
- Strong experience partnering with Sales teams.
- Excellent stakeholder management skills, with the ability to influence across regions and functions.
- Familiarity with agency partnerships.
- Strong communication and presentation skills.
Skills
- Account Management
- Campaign Operations
- Client Services
- Adtech
- Programmatic Media
- People Management
- Commercial Thinking
- Strategic Thinking
- Stakeholder Management
- Sales Partnership
- Communication
- Presentation
Location
- Toronto
- New York
- Montreal
- Kitchener
- London
- San Francisco
- Global
Work Type
- Full-time
- Hybrid
Experience Level
- 8+ years
- People Management
Benefits
- Comprehensive health, dental, and vision plans
- Paid time off, health days, and personal obligation days
- Flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave
- Annual well-being allowance
- Fitness discounts
- Group wellness activities
- Employee assistance program
- Mental health first aid program
- One day of volunteer time off per year
- Donation-matching program
- Monthly town halls
- Regular community-led team events
- Multiple resources and programming for continuous learning
About the Company
- Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners.
- We are a neutral, conflict-free exchange helping media owners connect more effectively with leading brands.
- We accelerate ad technology evolution by applying intelligence closer to the impression and reducing waste.
- We practice radical transparency and maintain exceptional standards to deliver long-term value.
- Index is an exciting and fast-paced place to work, built on core values of trust and transparency.
- We pride ourselves on independence and openness in our technology and our teams.
- Our diverse and inclusive culture celebrates unique differences to drive Index forward.
- We have more than 550 Indexers globally dedicated to building a safe and transparent marketplace.
Equal Opportunity
- Index Exchange believes successful products are built by diverse teams and is committed to equal employment opportunities.
- We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
- Diversity is the human experience; we welcome those who show grit, passion, and humility.
- Index Exchange welcomes and encourages individuals with disabilities to apply.
- We will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.