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About the Role
Ox Security secures the AI-driven SDLC from prompt to production, eliminating critical, real-time risks from AI code generation through cloud runtime. This role is key in driving customer value, adoption, and long-term success, acting as a trusted advisor to customers and helping them maximize the value of OX.
Responsibilities
- Lead onboarding for new customers, ensuring a smooth and successful implementation.
- Provide training and guidance to help customers integrate OX into their workflows.
- Build and maintain strong relationships with key stakeholders.
- Act as a trusted technical advisor, supporting customers throughout their lifecycle.
- Handle customer inquiries and resolve issues in a timely and effective manner.
- Collaborate with Product and Engineering to address complex challenges and improve the product.
- Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell).
- Partner closely with Sales to ensure long-term customer success.
Requirements
- Bachelor’s degree in Business, Computer Science, or a related field.
- 3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company.
- Experience in cybersecurity / application security is a strong advantage.
- Ability to manage multiple customers and projects simultaneously.
- Strong technical aptitude and ability to understand complex environments.
- Excellent communication and relationship-building skills.
- Problem-solving mindset with a strategic approach.
- Comfortable working in a fast-paced, startup environment.
- Experience working with enterprise customers.
- Background in DevSecOps / SDLC / application security.
- Experience working cross-functionally with Product and Engineering.
- Passion for cybersecurity and working with technical products.
Skills
- Customer Success
- SaaS
- Cybersecurity
- Application Security
- Technical Aptitude
- Communication
- Relationship-building
- Problem-solving
- Strategic Approach
- DevSecOps
- SDLC
Experience Level
- 3+ years
Education Level
- Bachelor's degree in Business, Computer Science, or a related field
About the Company
- Ox Security secures the AI-driven SDLC from prompt to production.
- We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what conventional tools can’t: unifying development and cloud context to stop vulnerabilities right at the source.
- At OX, we’re building the future of cyber security for the AI era.
- If you’re looking to work on disruptive technology with an amazing team, you belong here.
- We’re growing fast and working with leading global companies.