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About the Role

The NoMo Soho Hotel is looking for a Front Office Manager to lead its Front Office team, ensuring customer satisfaction, quality service, and financial goals are met.

Responsibilities

• Oversee Front Office Operations to achieve customer satisfaction, quality service, and compliance with Corporate/Franchise policies and procedures.
• Meet and exceed financial goals.
• Manage the Front Office Team, including training, coaching, and providing support.
• Communicate with all departments to ensure customer satisfaction.
• Resolve customer complaints.
• Anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow, and associate's performance.

Requirements

• At least 2 years of experience as a Front Office Manager in a Hotel.
• Experience in a unionized environment.
• Excellent interpersonal, leadership, and communication skills.
• Excellent at resolving challenges.
• Dedicated to providing excellent service to guests.
• Positive, collaborative style to work well with fellow managers and team members.
• Attentive to details.
• Good at solving problems.
• Able to promote a passion for quality and service.

Skills

• Customer service
• Leadership
• Communication
• Problem-solving
• Interpersonal skills

Location

• Soho

Work Type

• Full-time

Experience Level

• 2 years

Salary/Compensations

• $80,000.00 - $90,000.00 annually

Benefits

• Highly competitive wages
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Flexible scheduling
• Discounts with Crescent managed properties in North America for associates & their family members

About the Company

• Crescent Hotels & Resorts is a team of hospitality professionals proud of the exceptional experiences they provide for guests.
• They foster a culture where associates are encouraged to bring their true selves to work, celebrated, and supported in their career journeys.
• They offer health & wellness programs, learning and development opportunities, and travel discounts.

Equal Opportunity

• Crescent Hotels & Resorts strives to create a great place to work where associates at all levels are respected for their differences.
• They are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
• They aim to create change through training, recruiting, and promoting diverse talent to strengthen their culture.