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About the Role

TALA is seeking a dynamic and customer-conscious Keyholder, Sales Associate for its second store in London. This role is crucial for ensuring a premium customer experience through positive interactions, product knowledge, inventory management, store upkeep, and teamwork. You will represent the brand's style, energy, and values.

Responsibilities

• Embody and communicate the TALA brand philosophy, values, and culture.
• Greet and assist customers, providing a friendly and engaging shopping experience.
• Offer product recommendations and styling advice.
• Handle customer inquiries, complaints, and returns professionally.
• Process sales transactions using the store’s POS system.
• Maintain a visually appealing store layout and ensure products are well-displayed.
• Assist with stock replenishment and product organization.
• Follow brand guidelines for store displays and promotions.
• Keep fitting rooms clean and organized.
• Assist in receiving, unpacking, and organizing new inventory.
• Conduct stock checks and monitor inventory levels.
• Report damaged or missing products to management.
• Follow loss prevention and security procedures.
• Ensure the store remains clean and tidy at all times.
• Follow health and safety guidelines.
• Work as part of a team to meet sales targets and store goals.
• Participate in staff meetings and training sessions.
• Open and close the store, ensuring all procedures are followed.
• Handle daily cash processes, including opening and closing tills.
• Mentor and support the Sales Associate team.
• Act as a pillar of knowledge for product information and store operations.

Requirements

• Experience in a retail environment, preferably in fashion, activewear, or wellness.
• Experience in a key holder or supervisory position is preferred.
• Exceptional communication and interpersonal skills.
• A natural problem-solver—proactive, quick to learn, and able to thrive both independently and as part of a dynamic team.
• Strong visual merchandising instincts, with a keen eye for detail.
• Excellent multitasking skills, balancing customer service, sales, and store operations seamlessly in a fast-paced environment.
• Fluent in English (reading, writing, and speaking).
• Passionate about building customer relationships.

Skills

• Customer Service
• Sales
• Merchandising
• Stock Management
• Operations
• Team Collaboration
• Key Holder Responsibilities
• Communication
• Interpersonal Skills
• Problem-Solving
• Visual Merchandising
• Multitasking
• English Fluency

Location

• London

Work Type

• Full-time

Experience Level

• Key holder or supervisory experience preferred

Salary/Compensations

• Competitive salary

Benefits

• Competitive salary and package
• Fun, start-up working culture
• Team social events
• Brand collaborations
• Sample sales
• Awards
• Sense of mission, and contribution to the greater good
• Experience in a high-profile fast growth, VC-backed startup
• Employee discount and allowance on sustainable athleisure clothing
• Beautiful and bright offices in a historic building in central London
• Seasonal uniform for in store
• Access to Shreddy fitness app

About the Company

• TALA is an activewear brand built to actively solve problems without creating new ones for people, the planet, or anyone else.
• Every collection prioritizes functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits.
• Each piece is crafted with attention to detail, ensuring women can look and feel their best with ease.
• Founded in 2019 by Grace Beverley, TALA is a proud female-led brand on a mission to make consciously made active and off-duty styles accessible and inclusive without sacrificing performance or fit.
• TALA is known for activewear that keeps up with busy lifestyles.
• Built on largely organic socials, TALA is a digital-first, multichannel women’s athleisure brand with a multi-faceted growth and retention strategy.
• TALA recently opened a 2,000-square-foot, double-fronted Store on London’s iconic Carnaby Street as part of its ambitious growth strategy, backed by a recent funding round.