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About the Role
As a SmartHost, you will be the face of our properties in the Berlin cluster, ensuring guests feel completely at home. You will be visible in the lobby, serving as the primary point of contact for all guest needs while also monitoring the quality of our apartments. Your role involves flexible engagement across guest services, digital processes, and quality checks with a smart approach.
Responsibilities
- Warmly welcome guests and be their first point of contact for questions and requests.
- Support the Central Reservations Office by coordinating bookings and responding to guest inquiries via phone, email, or in person.
- Maintain a lively and inviting lobby atmosphere.
- Inspect apartments after housekeeping to ensure cleanliness and standards.
- Coordinate administrative tasks and relay important information to the appropriate departments.
- Report defects and ensure smooth operations with a keen eye for detail.
- Collaborate with Housekeeping, Technical Services, and Head Office.
Requirements
- Openness, strong communication skills, and enjoyment of guest interaction.
- Experience in the hotel industry or customer service is a plus, but not required.
- Independent and organized work style with the ability to maintain an overview.
- Proficiency in German and English communication; additional languages are an advantage.
- Good IT skills, including confident use of Outlook and Teams, and willingness to learn new digital tools.
- Flexibility to travel between all 3 Berlin properties, in addition to your primary location.
Skills
- Guest Relations
- Reservations Coordination
- Apartment Quality Checks
- Administrative Support
- Communication
- IT Proficiency
Location
- Berlin
Work Type
- Full-time
- Permanent Contract
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Salary expectations required with application
Benefits
- Permanent employment contract
- Modern facilities
- Family-friendly working hours (no night shifts, holidays, or weekend work)
- Asset-building savings (vermögenswirksame Leistungen)
- Company pension and group accident insurance
- Deutschlandticket
- Jobrad (company bicycle leasing)
- Access to a discount portal
- Discounted overnight stays in smartments houses
- Personal development opportunities with tailored training
- Regular feedback discussions
- Collegial team atmosphere
- Cross-location exchange
- Regular team events
About the Company
- smartments offers contemporary serviced apartments in Germany and Austria.
- With over 3,000 apartments in central locations, we provide flexible living solutions for business travelers, students, individuals relocating, or anyone seeking a comfortable temporary home.
- Our offerings include three product lines: smartments for professionals and frequent travelers, smartments student for students and trainees, and smartments home for longer stays or new living situations.
- Our motto is: Everything included. Nothing complicated.
Equal Opportunity
- Not specified