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About the Role

Under general supervision, this role is responsible for developing and implementing Individualized Service Plans for individuals and their advocates within a residential setting, ensuring compliance with agency regulations. It involves providing case management, identifying needs, linking individuals with appropriate service providers, and monitoring satisfaction.

Responsibilities

• Provides social services to maximize social functioning and enhance coping capacity.
• Develops and monitors individual treatment plans in accordance with regulatory and agency policy.
• Participates in and chairs interdisciplinary planning meetings, interpreting and following up on recommendations.
• Establishes communication channels with staff to interpret psychological needs of residents.
• Develops goals and activities generated by the interdisciplinary team, producing an active treatment plan schedule.
• Documents comprehensive functional assessments and reviews of the plan of care.
• Ensures proper data collection through observation and in-service training.
• Assists in activities of daily living and participates in off-site activities.
• Supervises Residence Program Specialists in the implementation of active treatment plans.
• Makes regular contacts with families, residents, and agency-wide.
• Trains and instructs Residence Program Specialists on individual goal plans, data collection, and daily routines.
• Maintains contact with social service agencies to access resources and advocate for services.
• Performs individual evaluations to determine the need for alternate placement.
• Handles family outreach and in-service training.
• Ensures timely application for resident benefits and transfer of funds.
• Provides systematic follow-up for referrals to community agencies upon discharge.
• Maintains security of confidential information, exercising discretion.
• Coordinates admissions, including referral material preparation, screening, and contact with families.
• Ensures required adaptive equipment is secured and maintained.
• Maintains up-to-date files on applicants.
• Processes new admissions, including family contact and day programming arrangements.
• Advocates for residents to ensure their rights are fulfilled.
• Writes monthly case notes on client progress and family contacts.
• Serves as a liaison to Day Programs, Service Coordination, and Clinics.
• Stays informed about changes in the field.
• May be mandated to work beyond scheduled shift based on operational needs.
• Performs other related duties as requested.

Requirements

• Ability to read, write, speak, and understand English.
• Good interpersonal skills for effective interaction with employees, coworkers, residents, families, and outside contacts.
• Good organizational skills.
• Proficiency in personal computer use and relevant software.
• Ability to maintain the strictest confidentiality due to the sensitive nature of the position.
• Ability to work independently and handle multiple tasks.
• Excellent organizational skills.
• Ability to work flexible hours.
• Demonstrated sound judgment and capacity to respond to unusual situations.
• Good oral and written communication skills.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Basic understanding of statistics.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of instructions and deal with abstract and concrete variables.
• Ability to resolve conflicts and mediate stressful situations.
• Regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• Frequently required to walk and sit.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Exposed to a normal office setting with little or no discomfort due to noise or temperature.
• Some walking, bending, and standing required for tasks like photocopying and accessing files.
• Work may be performed under pressure and can be mentally fatiguing.
• Ability to sit for long periods of time is necessary.

Skills

• Interpersonal skills
• Organizational skills
• Computer proficiency
• Confidentiality
• Independent work
• Multitasking
• Judgment
• Conflict resolution
• Mediation
• Oral communication
• Written communication
• Data collection
• Training
• Advocacy

Location

• Middletown

Work Type

• Full-time

Experience Level

• Entry Level
• 1 year experience

Education Level

• Bachelor's Degree in Human Services

Salary/Compensations

• $26.44 per hour