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About the Role
FLS Transportation Services is seeking a Customer Service Representative, Track & Trace, to join our growing team. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.
Responsibilities
- Support all service requirements of assigned FLS Customers to exceed expectations.
- Identify the service requirements and information required for each Customer shipment.
- Perform appointment setting.
- Track drivers from point of origin to destination to ensure they are on schedule for pick-up and delivery appointments.
- Assist carriers with any issues or delays encountered throughout the shipment life cycle.
- Enter all relevant shipment data and information into FLS’s TMS.
- Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS.
- Problem-solve Customer specific issues from the point of order placement through to completion.
- Update Customers with shipment status updates as required.
- Pro-actively communicate any service issues or delays to Customers.
- Maintain the highest level of professionalism when dealing with any FLS Customers.
- Perform other duties and responsibilities as assigned by your supervisor.
Requirements
- 1-2 years experience in the Logistics Industry.
- Strong background in providing customer service solutions to clients across North America.
- Ability to prioritize and multi-task in a fast-paced environment.
- High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability.
- Team Oriented.
Work Type
- One (1) year contract
Experience Level
- 1-2 years
About the Company
- FLS Transportation Services is a growing company.