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About the Role

As a Hospitality Associate, you will deliver excellent 5-star hospitality in line with Chelsea Piers Standards of Excellence and our High Five Approach, creating genuine connections, recognition, and warmth in every interaction.

Responsibilities

• Welcoming every member, prospective member and guest like a regular, using names when possible and creating a warm first and last impression.
• Mastering member systems to ensure smooth check-ins, class arrivals, and guest experiences.
• Answering phones and member questions with energy, empathy and ownership, ensuring every interaction feels personal and helpful.
• Supporting shift-specific needs like front desk, concierge, marketing, or street team activations.
• Monitoring facilities, locker rooms, events, and personal training sessions, and submitting tickets through appropriate systems.
• Maintaining security awareness.
• Resolving issues and knowing when to escalate.
• Collaborating with every department, from sales to operations.

Requirements

• A natural people-person who believes small moments matter and takes pride in making someone’s day.
• A team player who takes pride in their work.
• A proactive problem solver.
• Energized by the fitness & wellness world.
• Excited to learn, grow, and take on new challenges.
• Calm under pressure and able to multitask in a high-traffic, high-energy space.
• Flexible with your schedule – availability on nights, weekends, and holidays.
• Comfortable standing for extended periods and lifting up to 30 lbs.
• 6+ months experience in customer service, hospitality, or fitness.
• Knowledge of gym operations, group fitness, or front-line tech platforms.
• High school diploma/GED required.

Skills

• Hospitality
• Customer Service
• Problem Solving
• Multitasking

Location

• New York, NY

Work Type

• Part-time
• Full-time

Experience Level

• 6+ months experience in customer service, hospitality, or fitness

Education Level

• High school diploma/GED
• Associate Degree or higher

Salary/Compensations

• $18.00 - $18.00 Hourly

Benefits

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture
• Pathways for Growth
• Purpose-Driven Work

About the Company

• Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
• With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience.
• We are a community built on Empowerment, Purpose, Transformation, and Community.
• At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community.
• If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.