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About the Role

Luke's Lobster is a Maine-inspired, fast-casual lobster shack known for its award-winning seafood rolls. Our seafood is traceable to its source, sustainably caught and processed by our own team to our own high standards. As a Shift Leader, you will prepare and serve a simple, seafood-centric menu, engage in friendly guest interaction, take orders, and perform opening and closing duties.

Responsibilities

• Preparing and serving a simple, seafood-centric menu
• Engaging in friendly guest interaction
• Taking orders and recommending products at the register
• Performing opening and closing duties, including cleaning and setting up for shifts
• Handling cash, distributing tips, delegating breaks, and customer service issues
• Utilizing exceptional attention to detail, safety, cleanliness, and organization
• Communicating Luke's mission of serving sustainable, traceable seafood
• Overseeing a small team of 2-3 during your shift
• Opening and closing the shack as a key-holder

Requirements

• 2+ years of shift supervising experience in the food service industry
• Food Handler Certification Required
• Exceptional attention to cleanliness and organization
• Cash handling and tip distribution experience

Skills

• Guest interaction
• Order taking
• Product recommendation
• Merchandising
• Cleaning
• Organization
• Cash handling
• Tip distribution
• Customer service

Location

• NY - Manhattan - Upper West Side - New York, NY 10024

Work Type

• Full-time

Experience Level

• Shift supervising experience in food service

Education Level

• Food Handler Certification

Salary/Compensations

• $18.50/hr + TIPS (On average, Teammates earn an additional $11/hr when factoring in tips)

Benefits

• Medical, dental, and vision insurance on a national PPO network with company premium contributions after one month if full-time
• Access to a Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance) if full-time
• Low-asset fee 401k retirement plan after one month
• Pre-Tax Commuter Benefits
• Employee Discounts (50% off in shack, 25% off Luke’s Online Market)
• Casual dress code and environment
• Opportunities for advancement in a growing company

About the Company

• Luke’s Lobster was born out of the dream of Maine native and third-generation lobsterman, Luke Holden, to bring the quality lobster rolls of his youth to the big city. He and business partner, Ben Conniff, opened their first lobster shack in NYC’s East Village in October 2009. Now, almost 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers. From the dock to our guests, we’ve cut out the middleman. This means higher quality, better tasting seafood for you to enjoy and a fairer price for our fishermen. We know our fishermen, we know where and how they fish, and we work together to protect our oceans for tomorrow. We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency and open communication from all levels. Please visit www.lukeslobster.com for more inform

Equal Opportunity

• Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.