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About the Role

As a Business Analyst, you will work within the BA team to deliver new features, focusing on improving the client onboarding journey from registration to account opening. You will engage with senior stakeholders and support the delivery of strategic projects in a fast-paced, innovative environment.

Responsibilities

• Engage with project stakeholders and lead analysis on strategic projects across various platforms.
• Create high-standard user stories representing business needs, translating them into technical requirements for development and QA teams.
• Consider the impact of changes on the client onboarding journey.
• Manage and prioritize the backlog of requirements for the development team.
• Assist in acceptance testing of project deliverables and support existing systems.
• Conduct impact analysis of requirement changes on operations users and systems.
• Generate and monitor reports tracking performance and impact to client journeys.
• Provide clear, fair, and consistent service to customers, clients, and colleagues.
• Ensure appropriate confidentiality.
• Undertake other reasonable duties, training, and hours consistent with the role's responsibilities.

Requirements

• Proven experience in a Business Analyst role within financial services, working on complex business and technical solutions.
• Experienced in Agile practices including backlog management, prioritization, story refinement, and sprint planning.
• Experience in client onboarding, CRM, and sales areas.
• Enthusiastic in analyzing and improving end-to-end user journeys and experience across multiple channels (desktop & mobile platforms).
• Proven experience using wireframing/prototyping tools (e.g., Miro, Figma).
• Proven experience using collaboration tools (e.g., Teams, Miro).
• Self-motivated with the ability to drive projects forward to successful completion.
• Ability to mentor other Business Analysts and team members.

Skills

• Communication and stakeholder engagement
• Agile methodologies
• Backlog management
• Prioritization
• Story refinement
• Sprint planning
• Client onboarding
• CRM
• Sales
• User journey analysis
• Wireframing/prototyping (Miro, Figma)
• Collaboration tools (Teams, Miro)
• XML/JSON understanding (highly desirable)
• Technical knowledge of integrated IT systems and SDLC (highly desirable)

About the Company

• CMC Markets is experiencing rapid growth and transformation.
• The company has a fantastic culture, a passion for innovation, and a desire to be the best.

Equal Opportunity

• CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.