Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Oversee leasing activity, ensure resident satisfaction, optimize financial performance, and master regulatory compliance. Collaborate with the team to achieve property goals, maximizing occupancy and profits while enhancing the property's reputation and market value. This role is the face of our residential community, fostering positive relationships with residents and contributing to the overall success of our vibrant living spaces.

Responsibilities

Engage with community owners, upper management, internal team members, and business partners promptly and accurately.
Manage and take part in the lease enforcement process, including reviewing applications, performing inspections, and executing eviction procedures when necessary.
Lead the implementation of sales, marketing, and operational initiatives to meet budgeted occupancy and customer retention objectives.
Maintain expert-level competitive marketplace intelligence to execute effective marketing strategies.
Supervise programs for resident retention, lease renewals, and leasing to ensure maximum occupancy.
Communicate with residents in a timely manner to address their concerns effectively.
Collaborate with internal departments such as compliance, leasing, and accounting.
Provide guidance, establish goals, and oversee scheduling for Resident Managers, office, building, and leasing staff.
Recruit, train, and lead a unified team to ensure streamlined community operations.
Enforce compliance and communication of policies and procedures for residents and internal team members.
Conduct regular community inspections to identify maintenance issues and oversee building operations.
Supervise ongoing construction for new buildings.
Negotiate service contracts and ensure adherence to contractual obligations.
Be available after-hours for emergencies, resource coordination, and implementation of corrective action.
Ensure proper insurance requirements are met and report liability and property incidents.
Contribute to the preparation and adherence to operating budgets and forecasts.
Analyze income and expense patterns, providing recommendations to upper management.
Process invoices through the AP system and manage vendor payments.
Build positive relationships with residents, addressing concerns and implementing retention initiatives.
Be present on-site and able to move throughout the building to address community-related matters.
Perform duties outside their normal responsibilities as needed.

Requirements

Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience.
A minimum of 5 years of multifamily residential community management experience.
Proficiency in navigating computers and community management software, to include Microsoft Office, iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
Technical knowledge of building operations and maintenance.
Understanding of marketing trends, budgeting, and reporting, including strong financial skills with knowledge of GAAP.
Valid NYS real estate license or ability to obtain one within the first 120 days of employment.
Work authorization.
Must be available to work weekends (Saturdays and Sundays) as needed.
Must be able to move throughout the building to address community-related matters.
Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.

Skills

Exceptional communication skills

Location

New York City

Work Type

On-site

Experience Level

5 years of multifamily residential community management experience

Education Level

Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience

Salary/Compensations

$85,000 - $90,000

Benefits

Full benefits packages
Significant incentive pay

About the Company

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, owning, developing, and operating leading properties in urban markets from Philadelphia to Boston.
Our dynamic services platform spans development, construction, property and asset management, leasing, marketing, and accounting/financial operations.
We partner with private owners and institutional investors globally to develop and operate iconic assets.
We rely on technology and deep expertise to consistently outperform the market in the operation of more than 30,000 units across some 250 properties.
Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform for the past three years.
Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity.
A woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion.
As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support.

Equal Opportunity

All official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com.
We will never request payment, financial information, or sensitive personal documentation during the application process.
We will never extend a job offer without first conducting a formal in-person interview.
If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.