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About the Role

We are looking for a proactive, highly organized, and client-centric Account Supervisor to manage day-to-day operations across key integrated client accounts in dynamic retail environments. You will serve as the primary operational anchor and day-to-day liaison for clients, ensuring complex 360-degree campaigns are delivered flawlessly, on strategy, on schedule, and on budget. While this position has no direct reports, you will act as a pivotal project lead, collaborating closely with cross-functional agency teams to drive campaign momentum, solve operational challenges, and foster strong client relationships.

Responsibilities

Serve as the main day-to-day contact for client brand and retail marketing teams, maintaining clear communication and high levels of client trust.
Manage client expectations on timelines, deliverables, scope, and budget, ensuring proactive status reporting and clear meeting agendas/recap documentation.
Understand the client’s business goals, retail environment, promotional calendar, and brand guidelines to ensure agency output aligns with commercial objectives.
Oversee the end-to-end execution of integrated campaigns across multiple channels (digital, TV/video, print, OOH, social, CRM, e-commerce, and point-of-sale/retail activations).
Partner with strategy and creative leads to steward work from creative brief approval through final production and campaign launch.
Monitor project workflows, risk factors, and approval stages, ensuring all internal stakeholders and cross-functional teams meet key milestones.
Manage asset delivery schedules, retail store/dealer collateral distribution lists, and digital channel specs.
Manage account finances, including project scoping, fee tracking, production estimates, client approvals, and monthly billing reconciliations.
Partner with production and finance teams to ensure projects remain profitable and within approved budget parameters.
Track project scope changes proactively, issuing change orders or scope adjustments as needed.
Collaborate with media and analytics teams to monitor campaign performance, gather insights, and deliver post-campaign reporting to clients.
Maintain a deep curiosity about retail trends, shopper behavior, and competitive activity in the client’s industry.

Requirements

4–6 years of account management experience within an advertising, marketing, or digital agency environment.
Proven track record of executing multi-channel, 360-degree integrated campaigns (digital, social, video, CRM, and retail/POS collateral).
Experience working with clients operating in physical retail, e-commerce, FMCG/CPG, or automotive dealer ecosystems is highly preferred.
Comfort managing project budgets, estimates, vendor costs, and billing processes.
Excellent written and verbal communication skills with the ability to lead client meetings confidently.
Exceptional project management and multi-tasking abilities in a fast-paced environment.
Able to drive initiatives forward independently, anticipate client needs, and solve problems proactively.
Natural ability to build strong working relationships across creative, strategic, media, and production departments.
Meticulous approach to proofing, campaign specs, timing plans, and financial tracking.

Skills

Client Relationship Management
Integrated Campaign Execution
Project Orchestration
Account Operations
Financial Management
Performance Tracking
Retail Trends Analysis
Shopper Behavior Analysis
Competitive Activity Analysis
Communication Skills
Project Management
Multi-tasking
Collaboration
Attention to Detail

Location

Kansas City
New York
Detroit
London
São Paulo
Shanghai
Singapore
Sydney

Work Type

Hybrid

Experience Level

Mid-level

Salary/Compensations

$65,000—$115,000 CAD

About the Company

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth.
VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's.
The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.
VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies.
VML’s global network is powered by 26,000 talented people across 55+ markets.
WPP is the trusted growth partner for the world’s leading brands.
WPP unites cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

Equal Opportunity

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.