Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Account Managers manage, supervise, and coordinate the activities of assigned Security Officers, ensuring adherence to Standard Operating Procedures across diverse client sites including Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, and Hospitals.

Responsibilities

• Maintain security operations business plans, including program requirements, labor hours, cycle, production costs, and image.
• Provide input for service strategy development and research new services.
• Ensure successful implementation of new contract start-ups, covering personnel, material, training, subcontract, facility, tooling, and equipment needs.
• Proactively meet client needs by conducting regular meetings, addressing issues, providing expertise, and offering solutions to ensure customer satisfaction.
• Ensure all established costs, quality, and delivery commitments are met.
• Organize operating activities with other functions and suppliers for optimal service and resource utilization.
• Create action plans for key problem areas and constraints.
• Review service and operating reports, resolving operational and maintenance issues to minimize costs and prevent lost coverage.
• Perform administrative activities for account operations, including data compilation, storage, and retrieval for reports.
• Partner with Human Resources to ensure thorough employee training on client, company, government, and customer policies.
• Coordinate and conduct site-specific OJT, client-specific training, and annual refresher training.
• Meet all contractual scheduled hours with minimal unbilled overtime and manage overtime costs effectively.
• Reconcile security logs against shift responsibilities and patrols; review incident reports and coordinate preliminary investigations.
• Perform account audits and off-hour visits, completing required documentation.
• Develop and maintain operational procedures for site-specific post orders.
• Manage uniforms, equipment, supplies, and vehicle needs at client sites, maintaining equipment inventory.
• Maintain responsibility for assigned accounts and security personnel seven days a week.
• Be available via cell phone for emergency or placement purposes, responding promptly to all contacts/calls.

Requirements

• Associate’s degree and a minimum of two years of management experience in security or related field; or equivalent combination of education and experience.
• Microsoft Office software, eHub (preferred), and working knowledge of Internet programs.
• Valid State Driver’s License.
• CPR/AED/First Aid Certification (if applicable).
• Valid Security Officer License if required by the state.
• State Armed License, Certification in the use of weapons if required.
• Ability to pass a criminal background check and drug test.
• Available as needed to meet business needs.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
• Ability to write simple correspondence.
• Ability to speak effectively before groups of customers or employees, or organizations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Knowledge of Contact Management systems; Internet software; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills.
• Available 24 hours per day, seven days per week.
• Ability to pass a drug screen and criminal background check.
• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, and use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Skills

• Analytical
• Problem Solving
• Project Management
• Technical Skills
• Customer Service
• Interpersonal Skills
• Oral Communication
• Professionalism
• Quality Management
• Quantity
• Safety and Security
• Adaptability
• Attendance/Punctuality
• Dependability
• Initiative
• Innovation
• Microsoft Office software
• eHub
• Internet programs
• Contact Management systems
• Inventory software
• Payroll systems
• MS Office Project Management software
• MS Office (Word, Excel, Outlook)

Location

• Field level

Work Type

• Full-time
• Onsite

Experience Level

• Minimum of two years of management experience

Education Level

• Associate’s degree

Benefits

• Unique and generous benefits
• Opportunities for career growth

About the Company

• Walden Security is one of the nation’s most dynamic and fastest growing security companies.