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About the Role
Join a high-end customer support team in Greece, representing a major tech brand. Assist German-speaking customers with troubleshooting and inquiries while enjoying a new lifestyle with sun, beaches, and Greek food. This role offers a unique opportunity for customer service professionals seeking an adventure abroad.
Responsibilities
- Serve as the go-to expert for German-speaking customers via calls, emails, and chat.
- Troubleshoot product queries, handle order tracking, and resolve after-sales questions.
- Deliver smooth, friendly, and solution-focused customer support.
- Navigate support tools and update customer records within a digital ecosystem.
Requirements
- Native/fluent German language skills (C1+).
- Proficient English communication for training and team interaction.
- Previous experience in customer service, retail, sales, or hospitality.
- Interest in technology and gadgets.
- Ability to navigate multiple software tabs.
- Eagerness for a change and international experience.
- Willingness to relocate to Greece.
Skills
- Customer service
- Tech troubleshooting
- Communication (German)
- Communication (English)
- Problem-solving
Location
- Greece
- Remote (from Greece)
Work Type
- Full-time
- Remote
Experience Level
- Some experience in customer service, retail, sales, or hospitality
Salary/Compensations
- Local salaries set to match the Greek economy
Benefits
- Flight to Athens paid
- Airport pickup provided
- 4 weeks of paid accommodation
- Work remotely from anywhere in Greece after onboarding
- 11 days of fully paid training
- Hands-on access to products in an on-site lab
About the Company
- A major tech brand known for ultra-sleek home appliances, iconic hair styling tools, and futuristic air tech.